Great grill
Great grill! I have had 2 burners burn out and contacted the business I purchased the grill from and I was sent new burners from the manufacturer within a few days. Excellent customer service.
By Bill F.
Monday, November 9, 2026 · Customer reviews of US businesses

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22 reviews
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Honesty, pricing, process and quality scores appear once 5 customers have rated them.
American Outdoor Grills are designed and manufactured in the USA by RH Peterson, the same company that brought you Fire Magic Grills. American Outdoor Grill Built in BBQs are budget friendly and perfect for any island in your back yard or patio. Depending on your cooking needs, choose between two series and three popular sizes, 36", 30" and 24" models.
American Outdoor Grill Shop (americanoutdoorgrillshop.com) has 22 customer reviews on The Fair Hearing, with an average rating of 3.9 out of 5.
Showing 13 reviews with 5 stars · Clear filters
Great grill! I have had 2 burners burn out and contacted the business I purchased the grill from and I was sent new burners from the manufacturer within a few days. Excellent customer service.
By Bill F.
Best grill I've ever owned!
By TKP
Excellent quality. I had a question and was able to get it answered very easily.
By Tumlinson, E.
Excellent source for AOG parts for your grill if you are a Do-It-Yourself person. Prices are reasonable and service is rapid as long as part is in stock. Stock status is available.
By JP
Web site was very intuitive for parts selection and ordering process. I received the replacement parts in five days and was able to repair my built in grill quickly with no headaches thanks to American Outdoor Grill Shop.
By Zlotoff, H.
Item ordered was received quickly
By McCue, D.
solid grill, not too happy re: ignition feature, no battery but it works ,takes a long time to heat up over 800, maybe i'm just too old school. easy to set up. rear burner excellent, side burner, don't use it that much but is fine. needed to call company once, i don't know why, talked to a very nice person helped me and gave some tips, good conversation. so customer support should be better than average. expensive but worth it. it would be nice if they were to supply a "recipe, tips" brochure. highly recommend aog.
By quaranta, P.
I was very happy with the service Dept. I replaced a built in & new one fit perfectly.
By Supak, M.