Ambient WeatherReviews of ambientweather.com

Great Service. Love our new Ambient WS 2902. Got it in 4 days after ordering. It took about 45 minutes to install and setup on our computer and phones. It replaces an Accurite Iris 5 in 1 station. We had that Accurite for a couple years. One of the sensors went out. We tried to order a replacement part, paid 31.45 for FedEx for a 16.49 part, waiting for 2 months with Accurite's customer service telling us, WE have to contact FedEx and WE have to figure out how to get it. Well, they did us a great favor, if not we might have not researched and ordered a new Ambient Weather system. Our new WS-2902 is like night and day compared to the Accurite Iris 5 in 1. Easy set up, lots more information and we can still add more sensors to get more weather information. For a few bucks more, you get a lot more than with the Accurite Iris 5 in 1. The few extra dollars is well worth it.

Ambient Weather has let me down many times over and wasted countless hours over months and months patiently attempting to work with AWN support over, time I can never get back. I have given the company too many opportunities to count to get it right. They could not. As a former on- camera meteorologist for a major television market and now legacy airline captain I take weather seriously for a living. I expect a company that is supposedly in the business of accurately and reliably capturing weather data and images to also take the weather business seriously. I can say with accuracy they do not present the best equipment and support to allow me to believe they take the weather business seriously. Their best weather stations rely on an archaic DOS like formats that do not incorporate the modern technology of today. They sell weather cameras that are neither weather proof or reliable! AWS claims their equipment can support other weather cameras in addition to the cheap camera products that they peddle. I can tell you after nearly a year of attempting to connect both 3rd party superior cameras to AWN, as well as, AWN equipment, none of it works properly. 4 AWN cameras later and nothing more than errors and failures and a graveyard of electronics and a heap of dissatisfaction I finally forced Ambient Weather to refund the money spent on their equipment that never worked as advertised. Do not waste your time with Ambient Weather. Look elsewhere for your weather data collection and weather image capturing needs.

I've purchased 3 Ambient Weather station systems over the past 12 years and all have failed in one way or another. I currently have an outdoor weather station and two displays, neither of which work correctly. I will not purchase another one and caution anyone who is interested to not look to this company for support. It does not exist or does not provide meaningful assistance. The only recommendation I received was to purchase another display when the two I have are not working correctly. Not working means there are features that do not show on the display and neither will communicate with the internet. I know how to connect stuff to the internet and both my Ambient Weather stations fail. I have a mast and metal base that are still good. I do not recommend purchasing anything from this company.

I have used many Ambient Weather products over the past 10+ years, and their products have worked well and build very good. Although if you have any issues the support is poor at best. Difficult to get a hold of and rarely respond. I still like the products, but support sucks and wouldn't recommend them.

★☆☆☆☆ Holiday Bait-and-Switch and No Response from Support Two days before Christmas, this company was advertising a discount. On December 23, the promotion was active and visible. On Christmas Eve, when I went to complete my purchase, the discount had been removed without any notice, end date, or warning. Removing a promotion at the last minute—especially during the holidays—creates the appearance of a bait-and-switch, as customers make purchasing decisions based on advertised pricing that suddenly disappears at checkout. I contacted both Support and Marketing to request that the discount be honored, or at minimum to receive an explanation. I received no response whatsoever. Not even a courtesy reply. If the promotion had clear terms or an expiration date, that would be understandable. If they had responded and declined, that would at least demonstrate professionalism. Instead, the lack of transparency and complete silence reflects poorly on how this company handles customer concerns. Requested Resolution: I am requesting that this company honor the discount as it was advertised on December 23, or provide an equivalent credit or adjustment. Potential customers should be aware that advertised discounts may disappear without notice and that reasonable customer concerns may go unanswered.

I purchased and installed an Ambient Weather station WS5000 in December, 2022. Two weeks ago it stopped reporting outside temperature or solar radiation (W/M2) values. I contacted tech support (Matt Murphy, ticket #234925). Following the reset instructions that he provided failed to solve the problem, Matt advised I just buy a new sensor array because the old one is unrepairable.That is pretty much replacing the entire weather station. Turns out the negative reviews I read were correct – they don’t last and are unrepairable. I gambled on this product and lost. $450 is too much to spend on a weather station with a one year warranty that only lasts a couple of years.

WS2903 base outside units last less than a year, because of where we live it cost more to do a warranty return than it does to replace the unit. Will probably not purchase again because of the inflexible warranty policy.

Horrible instructions how to connect to wifi. Tech support at Ambient is non-existent. Would never buy a product from them again.