Sunday, November 8, 2026 · Customer reviews of US businesses
The Fair Hearing score
Average
369 reviews
Altra Federal Credit UnionSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
At Altra, we’re dedicated to providing the products and services you need to live your best life. If you have a dream, we’ll help you achieve it. If you have a goal, we’ll help you reach it. It’s that simple. Your life… your needs… our knowledge and experience.Together, we can make wonderful things happen.
Altra Federal Credit Union (altra.org) has 369 customer reviews on The Fair Hearing, with an average rating of 3.9 out of 5.
369 approved reviews, newest moderated first
Great customer service and very helpful representatives. Made getting a auto loan very easy and great rates.
By Kenneth A.
Response from Altra Federal Credit Union· Apr 14, 2022
This is so great to hear, Kenneth! Thank you for choosing Altra to help you live your best life.
Very friendly and professional atmosphere my rep was very informative and hely
By Julia J.
Response from Altra Federal Credit Union· Apr 7, 2022
Thank you for the kind words, Julia! And thank you for choosing Altra!
I have had Altra since I moved to MN several years ago. When I moved to Massachusetts; I was unable to find a bank or credit union that offered the same as Altra. So, I'm still a customer of Altra even though I've been in MA since 2016.
By ALICE
Response from Altra Federal Credit Union· Apr 4, 2022
Thank you so much sticking with us, Alice! We're happy to work with you no matter where you reside. Thank you for choosing Altra!
Do not bank at Altra, where they approve you for 30k side by side and deny you for 15k property...
By John R.
Response from Altra Federal Credit Union· Mar 30, 2022
Hi John, we're not showing any loan applications from you so if this review was in error, please let us know how Altra can assist you. Thank you!
I Really Appreciate All That You Guys Do.I know dealing with customer can be challenging.I am always greeted with a Smile When I come inside. That’s just let me know you guys appreciate my service. . Thanks Nakia Richard
By Nakia R.
Response from Altra Federal Credit Union· Mar 29, 2022
Thank you for the kind review, Nakia! We're happy you chose Altra to help you live your best life!
I would highly recommend ALTRA Federal Credit Union for all financial needs, recently I found a vehicle and within hours my loan was pre-approved and had my new car in the same day!
By MikeT
Response from Altra Federal Credit Union· Mar 10, 2022
This is so great to hear, Mike! We're happy to help you live your best life. Enjoy that new car!
I had a very good experience.
By Gene D.
Response from Altra Federal Credit Union· Mar 9, 2022
So glad to hear, Gene! Thanks for choosing Altra!
I like to use the Altra online banking, however, find it extremely time consuming and frustrating looking for past transactions, there is no way to filter and search through checking account transactions. At my previous bank this was available and found it VERY convenient. I feel it would be a major improvement on the Altra banking website. I hope this can be considered. Thank you
By Michelle
Response from Altra Federal Credit Union· Mar 4, 2022
Thanks for the feedback, Michelle! We do have this suggestion on our enhancement wish-list when reviewing new online banking providers. In the meantime, the best way to search for transactions is to bring up your eStatements and search on those. Thank you for choosing Altra!
