Altra Federal Credit UnionReviews of altra.org

If I get one more life insurance request from Altra I will change banks. I do not go to the insurance agency for banking and the bank should not be selling life insurance. I am receiving one to two per week. STOP.

I've never had a bad experience with altra until they added $3300 to my auto loan and doubling my monthly payment which i cant afford and with no notice so I can fix my auto insurance!! Something so simple to fix and instead of giving me notice I get screwed! So thank you altra!

Currently, Altra has an issue with their remote mobile deposit banking app that "only affects a small amount of certain Android users". I found out this "small amount" is about 35% of their users. Altra elected not put a splash banner out on their website notifying affected users of this issue. The only way I found out was when I attempted to deposit a check. I do not live in state and have limited ways to deposit a check remotely. I depend on this feature and the transparency from the credit union to notify me of when there's an issue that could potentially affect me. This has been going on for at least a month and they might have a fix in place sometime this month. How will I know when it's fixed? I just have to keep trying until it finally works. I'm currently shopping for a new deposit financial institution.

Kwik Trip doesn't charge a fee to use its ATM, but Altra has to tack on a fee. That stinks. First of all, Altra's Onalaska location is terrible. Tricky to enter the lot and tricky to exit the lot because of traffic and the crazy way so many people drive. I asked for an ATM location at the Oak Forest location, but my request was ignored. So to circumvent Altra's lack of concern for me, I simply get $500 of 20s so I have a supply of change on hand. There are numerous financial institutions in the area and I'm shopping.

My daughter just paid off her previous car loan at ALTRA and has a very good credit score yet when the SUBARU dealership attempted to get the loan we were told she CANT 6.99 % that is advertised and would have to apply for a credit card to get the lower rate. We ended up financing with Subaru and she was hoping to finance with Altra.

After 49 years with this institution, when it was Trane Credit Union, I have begun to lose confidence. The resent "event", which amounted to hacking, has upset me. I'm so upset with this institution for spending $$ on rock concerts, golf outings, etc. all in the name of marketing, when they can't even pay employees enough to staff some of their offices in La Crosse, WI. Tough luck if you need any services on a Saturday. But this last instance, with everyone needing to change their passwords, takes the cake. Spend the $$ on cybersecurity and attracting good employees.

I came into the credit union today to get a cashier check. I walked in stopped at the sign that says wait someone will call you, right at the first desk. There were three young clerks one male/two females have a great laughing conversation. Ladies behind the desk young man on the outside, he turned and looked at me and I thought he was a customer. Lady number 1 was laughing looked at me and moved behind the desk so I could not see at face just her body. They carried on their conversations for about 5 more minutes. Why!!!! If all of them are employees on duty, why did they wait on their personal conversation before waiting on me. I taught customer services for years. When customer walk into your establishment you are to speak and help them immediately with great customer services. I didn't feel that today. We lose customer when we do not provide great custom services. That is one of the reasons I left Austin Bank terrible customer services.

The online banking is impossible. I have tried to set up my account so that I dont have to pay the $10 every month. I finally just gave up.