Love the price and how long scents…
Love the price and how long scents last. Had issue with one package leaking and customer service instantly sent out replacement. Great customer service and products! Repeat customer
By Sylvia
Sunday, November 8, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
2,037 reviews
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Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Offering alternatives to all your favorite designer scents for a fraction of the price. Inspired by iconic fragrances, without the premium price tag. No brand markups.
ALT. Fragrances (altfragrances.com) has 2,037 customer reviews on The Fair Hearing, with an average rating of 4.5 out of 5.
2,037 approved reviews, newest moderated first
Love the price and how long scents last. Had issue with one package leaking and customer service instantly sent out replacement. Great customer service and products! Repeat customer
By Sylvia
Great customer service
By Cc
I was missing an item from my order. One email sent in to customer service and just Days later my item was shipped out and received. No hassle. Couldn't have been easier!
By DeeAnn
The fragrances are great quality. Also had an issue with delivery and customer service took care of my issue immediately. Definitely earned my continued business
By Gabriel L.
Amazing experience. The customer services of this company(ALT Fragance is one of the best in USA).They always resolve any type of issues! Thank you so much ALT Fragances!
By Omar E.
I received a bottle which had leaked out and damaged the box and was obviously very potent. I emailed with pictures of the issue and my order numbers and received a response back within a few hours with a replacement order already made! It was so easy and truly lightening speed. This was a gift so I'm thankful they got it fixed so quickly.
By Jessica M.
Fast service and follow up emails
By Rick M.
Excellent customer service. I had a bottle that leaked during shipping. I submitted an email and picture and it was handled with absolutely NO hassle. Other companies could learn from you. Great job!!
By Heather