Fabulous product and customer support…
Fabulous product and customer support is top notch!
By mdelong
Sunday, November 8, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
2,037 reviews
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Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Offering alternatives to all your favorite designer scents for a fraction of the price. Inspired by iconic fragrances, without the premium price tag. No brand markups.
ALT. Fragrances (altfragrances.com) has 2,037 customer reviews on The Fair Hearing, with an average rating of 4.5 out of 5.
2,037 approved reviews, newest moderated first
Fabulous product and customer support is top notch!
By mdelong
Answered all of my questions. Perfumes smell wonderful and prices are worth it.
By Cristiana M.
The quick and timely response to an incorrect order, made for an amazing and reliving experience.
By fallout_
The representative, Neha, was very responsive and resolved the issue I was having with shipping with ease! Although there was an issue with receiving my initial order, Neha made sure that my order was fulfilled.
By Tycia W.
The very best in Dupes!
By Dennis J. H.
I had a problem with my order, so I sent an email and was almost immediately contacted back. And they were able to fix my problem with my order. The only thing that they could improve on was one of the bottles leak and they wasn’t able to help me on that.
By Valued C.
I have been shopping ALT fragrances for over a year. My absolute favorite is Cherry Smash. Others scents that I am greatly fond of are Goddess, Crystal No 23, and Simply Another. Their fragrances are made from quality products and do not give me a headache as I have a very sensitive nose. ALT has also provided excellent customer service to me. I highly recommend trying this company.
By Mrs. T.
An item that was ordered was missing from the shipment. Support resolved the issue asap and is shipping out the missing item. Great customer service.
By Randi M.