Very good customer service
Very good customer service, and very valued product!
By Robert H.
Sunday, November 8, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
2,037 reviews
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Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Offering alternatives to all your favorite designer scents for a fraction of the price. Inspired by iconic fragrances, without the premium price tag. No brand markups.
ALT. Fragrances (altfragrances.com) has 2,037 customer reviews on The Fair Hearing, with an average rating of 4.5 out of 5.
2,037 approved reviews, newest moderated first
Very good customer service, and very valued product!
By Robert H.
The fragrances are amazing, but what was really impressive is the swift reply I received from customer service when I thought there was an issue with my delivery.
By Que
Quick response and great service
By Alexis H.
I ordered multiple bottles of Crystal Intense. I received all except one 2 OZ bottle. I sent photos of my packing slip along with the bottles received. The rep helping me promptly sent out my missing item.
By Lisa D.
My return was handled with care.
By Tanya W.
I received a bottle of cologne that had a damaged top and leaked out contacted customer service and they were great about taking care of this situation they're standings are good and service was great love the smell of their colognes and they have great longevity I will definitely be purchasing again from ATL
By Mike N.
Their customer service is far beyond. They made sure my product was received quickly and intact. The fragrances are not hype. They truly are what they're supposed to be. I love them. I definitely will be ordering for the rest of my life. Thank you.
By Tyler
This was my first order with ALT. I didn't really know what to expect. I received my packages. Out of the 4 colognes I ordered, one was damaged and competely leaked out all over the box and onto some of my other colognes. I reached out to ALT, sent in pictures of the damage and they took care of the issue immediately. In top of the customer service, the products were awesome. I'm definitely a repeat customer
By JD