Monday, November 9, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
173 reviews
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Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Alphabet Trains & Toys is a retailer of high-quality educational toys made from sustainable materials. Most of our toys are made in the US and safety-tested according to the highest standards. We carry Name Trains, personalized name puzzle stools, personalized books, Montessori and educational toys, etc. We pride ourselves in our outstanding customer service, no-hassle return policy, and our FREE shipping program
Alphabet Trains (alphabet-trains.com) has 173 customer reviews on The Fair Hearing, with an average rating of 4.5 out of 5.
173 approved reviews, newest moderated first
I was very excited to find your company. My son, who is 21, received and alphabet train for his first birthday. We still have it but I wasn't sure where it had been purchased. He is now expecting he is first child who will now have an alphabet train just like his daddy. Thank you!! We love it.
By Michelle T.
I ordered a personalized story book as a gift. The order arrived in a timely manner and the quality of the book is wonderful.
By Irina L S.
Bought this for friend's new baby. Very pleased with this book. Good quality with a cute story. Had it personalized. I'm sure first time parents will love it! Fast & free delivery a plus also! TY!
By Karen B.
Love this magnet train!!
By Meredith Leigh A.
great services
By Paul K.
We received an alphabet name train for our daughter as a gift and I loved it so much that I ordered three for my good friends who have childrens birthdays coming up. Through a mail delivery mix up, I did not receive my package right away, and after emailing the company my concern, Frank offered to replace my order. In the end, my package was retrieved, but I am still pleasantly surprised with their generous company policy. Good job on keeping your customers happy! I will definitely make future gift orders and recommend them!
By Juliana A.
I ordered the train Sunday and it arrived in Seattle Thursday. Despite box being slightly mashed and the shredded newspaper not the best packing material all the letters, engine and caboose arrived in good shape. This is a great 1st Birthday gift!
By E E.
The train is nice but very overpriced and paid for postage and then was charged anothe 20 dollars at the post office when I went to collect Unacceptable. Would not buy again ever
By Rachael
Response from Alphabet Trains· Jan 16, 2018
We are sorry to hear you had a problem at the post office however, we have no control on another country's tariff and excise processes or laws. The shipping fees that we charge are solely to ship a package. In your case from USA to UK... You may want to check your local rules and regulations and contact your local post office to see why you were charged
