The wrong item was received
The wrong item was received. My experience fixing the error was very easy. I appreciate that!
By Adrianne H.
Monday, November 9, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
173 reviews
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Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Alphabet Trains & Toys is a retailer of high-quality educational toys made from sustainable materials. Most of our toys are made in the US and safety-tested according to the highest standards. We carry Name Trains, personalized name puzzle stools, personalized books, Montessori and educational toys, etc. We pride ourselves in our outstanding customer service, no-hassle return policy, and our FREE shipping program
Alphabet Trains (alphabet-trains.com) has 173 customer reviews on The Fair Hearing, with an average rating of 4.5 out of 5.
Showing 13 reviews with 4 stars · Clear filters
The wrong item was received. My experience fixing the error was very easy. I appreciate that!
By Adrianne H.
Quality of product was good took a little longer than I expected to get to me, but once it arrived, it was what I expected
By Veronica S.
Response from Alphabet Trains· Oct 27, 2025
Thank you so much for your review and for appreciating the quality of your custom item! 😊 We’re delighted to hear it met your expectations once it arrived. Because each piece is handmade and personalized, our checkout page and confirmation email note the 8–12 week crafting period before shipping. We completely understand that waiting can feel long, and truly appreciate your patience while we create each item with care. We’re so glad you love your order and hope it brings joy for years to come! 💛
Great quality. I bought this one to match my older child’s train. My only complaint is that I got two letters in the same color. It is a 5 letter name so I would have appreciated five different colors. I received two blue a’s.
By Gina R.
All 4 of our grandchildren have one of your trains and enjoy them. When we ordered the last train, one of the letters in the name was missing and you sent the missing letter quickly when I notified you. The only other issue is the letter "D." It looks like an "R" due to the way the letter is cut out. It upsets our granddaughter "EDEN" as people see her train and call her "EREN"
By Lisa S.
I bought Alphbate 5 letters Name train. 1.Product description can add height of the letters. 2. Expected divery date can be aslo very useful at the time of placing the oder. 3. Customer service was fine..
By E-PARTS WEB O.
Customer service should not send a Final review email before item is finished and shipped. Also, it took 2 phone messages and an email to get a reply from customer service. Craftmanship would have earned you a 5 but customer service needs work.
By Susan Mundy F.
the Name train is awesome, a perfect kid's gift !!!!
By Hildy
The sensory board was great quality, but one of the locks with a key was very hard to insert the key and remove. Even for an adult. I tried WD 40 but still hard to use. Other than that my grandson loves it.
By Tonya R.