AllstarhealthReviews of allstarhealth.com

Response from Allstarhealth· Aug 4, 2021

Thank you for your feedback. We apologize for the melted bars. When orders are placed for meltable products, we post a notice at checkout warning of the possibility of melting. Since we ship worldwide, we allow our customers to make their own judgment as to whether the weather in their area could cause melting. Usually we recommend placing the product in the refrigerator or freezer when received to reconstitute the coating. We definitely do not want our customers to receive melted products, but unfortunately temperatures can be high inside of courier trucks and cold packs don't last long enough in the heat to prevent bars from melting. We don't offer any option to ship in an insulated box, so we usually recommend customers stock up during cooler months or select expedited shipping to minimize the amount of time the products spend in the heat. We will reach out to you directly so we can find an acceptable resolution to this issue.

Response from Allstarhealth· Jun 23, 2021

Thank you for your feedback. We apologize for any inconvenience you experienced with this order. We do our best to provide the best possible rates to our customers, and are happy to offer free shipping on orders over $99 when you utilize the domestic standard rate of shipping. The representative you spoke with explained the differences in services we provide, but it appears this issue stems from the service that the post office provided upon delivery, which is their General Delivery service. This is a service you set up with your local post office where you can have your packages delivered to them so the parcels are available for pickup. It appears that sometimes one of the requirements for using their general delivery services is that you ship to them using USPS mail services rather than UPS, Fedex, or any other carrier. Since you chose the free shipping option versus USPS service on our site, your order shipped using a private carrier, so the post office charged you additional fees for picking up your package there. This is a charge incurred after our package arrives at your post office, and one in which we unfortunately have no control over. The person that helped you set up your account there should have explained this better, so we hope you will contact them regarding your grievance. In the meantime we have reached out to you regarding this issue so we can work together to find an acceptable solution.

Response from Allstarhealth· May 26, 2021

Thank you for your feedback. We apologize that we were unable to update your address and shipping method before your order shipped. We utilized the USPS Priority method since a PO Box was entered for the ship address on the order. When shipping to a PO Box, the standard shipping rates do not apply. We never want you to receive unexpected shipping charges. When a PO Box is entered, our site provides a notice at the top of the page reading: "IMPORTANT NOTE: Your shipping method was changed to USPS Priority Mail due to the P.O. Box address. Please note the change in shipping rate in your Order Summary." This notice is included on the checkout page above the button to submit the order. We include this notice because it's important to us that our customers know exactly what they're paying to receive their products and which shipping method is being selected. Please accept our apologies for the inconvenience, and please feel free to contact us if you have any additional questions or concerns.

Response from Allstarhealth· May 11, 2021

Hello! Thank you for sharing your experience with us. We're so happy to hear the package arrived quickly. We look forward to serving you on your future orders with us.

Response from Allstarhealth· Apr 20, 2021

Well, I think if you placed an order you would feel differently! We have millions of happy customers. The negative reviews on this site have all been addressed and resolved, or we did our best to offer solutions to the issues. We are in the business of doing everything we can do keep our customers happy. Trust pilot offers only a small slice of the whole picture. I promise you will be satisfied with our fast service and friendly customer service when you order one day.

Response from Allstarhealth· Mar 31, 2021

Thank you for your feedback. We apologize for the confusion regarding the survey. The pop-up you are referring to is a service we set up with a third party called Bizrate to collect feedback from our customers. Sometimes they will present a magazine offer, which is optional. You are in no way obligated to fill out the survey or accept the offer for the magazines. This is solely for consumers to post their unbiased reviews for future shoppers to see. We can assure you we'd never utilize this survey if they were scamming our customers. Bizrate receives only the information you supply them directly in their survey and does not receive any of the personal information you provided when placing your order. If you have any further questions or concerns regarding this survey, please contact us and we would be glad to assist you.

Response from Allstarhealth· Feb 2, 2021

Thank you for your feedback. We sincerely apologize for the delay on your recent order. We are working our hardest to ship our orders promptly, but unfortunately COVID-19 has caused worldwide shortages and required our warehouse staff to work in smaller shifts to limit exposure. Due to these factors, currently our orders ship within 2-4 business days from the date placed. We emailed you regarding the items that were out of stock 4 business days after the order was placed, and removed them from the order later that day per your request. The order is now processing and should ship within the next few business days. We can assure you that this is a rare occurrence; for example, we see that your last 5 orders all shipped 1-3 business days from the date placed, so you can still expect the same fast service you've received in the past on your future orders. Please accept our apologies for the inconvenience, and please feel free to contact us if we can be of any further assistance.

Response from Allstarhealth· Jan 28, 2021

Hi Shane. Thank you so much for taking your time to write about your order experience with us. We're so happy to hear the package arrived safely and that we were able to provide you with the deodorant! We’re very grateful for customers like you and hope you stick with us for years to come.