Guy was not helpful
Guy was not helpful. Ordered an impression kit and it came in a box with shady packing material. Loose with shredded paper to hold items in place??? Asked for my mouth pictures 3 times, from 3 different emails? They apparently lost the first two sets of images I sent? How does that happen in an email address. Unprofessional. If you fired the original guy, maybe transfer over his clients. Told them I was going with smile direct because they are trusted and they did NOT STOP HARASSING my email, had to block them!
By Alyssa
Response from ALIGNERCO· Jul 30, 2021
Hey Alyssa, We are extremely sorry for the bad experience that you have had with customer support. We appreciate your criticism for the quality of the impression kit as it helps us improve the quality standards for our customers. We admit that your smile crew assistant asked for pictures multiple times as they must have missed it and apologize for that. You can call us back at 1-877-840-1561 or write an email at [email protected] and we assure you that we can help you to improve your experience with ALIGNERCO Kind Regards, Team ALIGNERCO



