ALIGNERCOReviews of alignerco.com

I want to be fair to ALIGNERCO, because the first half of my experience was good. Impressions were accepted, the 3D projection looked right, and their team reviewed my photos and confirmed the fit at steps 1 and 3. I wore every step 8–10 hours a night for 10 days, exactly as instructed. No dental work, no skipped steps. Around step 10 of 20, the lower aligners started drifting off my front teeth. By step 14 there was a visible gap and the tray simply didn’t seat. I reported it immediately with photos (May 2026) and asked the obvious question: what went wrong, and how do we fix it? Five months, a dozen emails, and multiple rounds of “please send photos from different angles” later, here is the answer I received: a quote for $725 for a “new treatment plan,” discounted to $675 “as a gesture of goodwill.” That package includes an impression kit, a new plan, all aligners, and retainers, which is exactly what my original $907 purchase included. Nobody has explained why the first plan failed. Nobody has said I did anything wrong. And nobody will tell me the name of the licensed dentist who approved my plan, which ALIGNERCO advertises as a core part of its service. So the proposition is this: if you follow their protocol and their plan stops working two-thirds of the way through, you pay for it again. Their own published policy caps a post-treatment refinement at $250. A mid-treatment failure, reported the day it happened, apparently costs $675. If you’re considering ALIGNERCO, my honest advice: the price is attractive and the early process is smooth. Before you buy, ask them in writing what happens if the aligners stop tracking mid-treatment through no fault of yours, and get the answer in writing. I wish I had.

I’m so frustrated with this company. Whenever I have an issue and go through there app where there supposed to have someone help you they tell you something different. I ordered aligners over 6 months ago. They finally get shipped and only after I left a bad review about waiting so long and being told different things everytime I would message customer service. I messaged customer service so many times and within 48 hours of me leaving a bad review someone called me I thought it was because I kept messaging there customer service but no it’s because I left a bad review now all the sudden someone wants to call me to get it resolved and asked me to delete my review and were extremely pushy about it. I’ve never had a company call me and do that given I’ve never really posted a bad review before. My retainers finally got shipped and they were apperantly delivered but I never got them I messaged customer service about it and they said it was delivered and sent me tracking number so I check the tracking number it says it was signed for but the person who signed didn’t even spell my last name right. They said someone will reach out to be from shipping department or something like that, two days go by and I message again and they said the same thing it was delivered and signed for I said I know I was talking to someone the other day from here someone was supposed to reach out to me within 24 hours and they didn’t. And I sent a screen shot this time from usps of the delivery and my last name spelled wrong by whoever signed it. They said now a different department is going to reach out to me very soon. Another day or two goes by I message again asking about my retainers and saying nobody reached out to me. They send me a picture of my screen shot I sent them saying well it says it was delivered. Im like I sent you guys that picture I’ve explained this numerous times I never got them. You said someone would reach out now they say it’s been escalated to some other department name and someone will reach out to be in 24 hours. and it’s been 24 hours and still nobody reached out to me. I know it may not be there fault someone else signed but it’s not mine either I’m not asking for a refund even just a. Way to get this resolved. I waited over 6 months paid upfront just to not get my retainers. There’s so many other issues I had in between to like poor directions and communication, someone always tells you something different, they just make up department name I’m pretty sure just like they use fake names for themselves. It’s all very sketchy. I paid all this money up front and waited this long and the burst batch of retainers I didn’t even get and nobody will help me. I’ve never delt with something like this. I’m so frustrated and regret very much going through this company I went through byte years ago it was so easy and I didn’t have one issue not on complaint. I lost my retainer and my teeth shifted and unfortunately they closed down so I can’t even go back to them. But going here was a huge regret and there’s plenty of bad reviews they just pay people take them down like they did with me.

They don’t wanna give me a refund after bottom teeth physically can’t be molded

My mouth guard was supposed to ship in 2 to 3 weeks, took 5 or 6. I ordered 2, they only shipped one, and it didn't even fit, not even close! The impressions were shipped to a residential address, seems very sketchy. Now I have to try and get my money back.

Their product didn't work and they asked me to START OVER at MY COST. They had the nerve to write me and say, "As a valued customer, we would like to offer you a redo treatment plan for Daytime Aligners at a special discounted price of $675." Their product DID NOT TRACK properly and they know it. Instead of making it right they told me I'm out of look and could only pay to start over.

Just don’t, see a real professional. My first set, who took months together, worked fine until set number 6, the top was not accurate and had a huge gap. Asked a new set, took months of back and forth of generic email to finally being told that i need to start from scratch, i got by mail another impression kit that was opened and was missing stuff. Still did the new impression, another couples of months of waiting to get new set of retailers. The first 4-5 where fine then at 6 again the tray was pushing on one of my teeth and hurt so bad that i had to stop again. My dentist told me if i keep using it i may lose that teeth. They want new pictures to redo another set of retainers but I’m pretty sure they don’t know what they are doing and just don’t want to refund me. Don’t waste your money, it’s impossible to speak to someone, it’s always generic answers, terrible customer service.

I have been very upset with my experience. I received my aligners but they did not fit properly so they got sent back. They emailed stating that my new aligners would be shipped within 3 weeks but that has been over a month ago. I have emailed back asking for an update but have not received a response. Very disappointed and wish I would have chose another service for aligners

I wanted night time aligners for some small adjustments. Had braces as a kid and retainer afterwards but didn’t wear the retainer in my 20s. Now about 40 and teeth aren’t bad but don’t want them to get worse. I ordered and they sent the impression kit. I did the impressions (not easy btw) and sent them in. Weeks later and no word. Post office says delivered but Alignerco says post office may have lost it. Sales person calls me and tells me that not only did they find my impressions but they were approved and good to go. Let’s buy today! I agreed. No news on when the aligners were coming. I keep checking. I find out that the sales person lied to me and they did not have the aligners. Still lost. I ask them to send me another kit even though I was mad about the sales person lying. Another week goes by and nothing. I ask for a tracking number. They tell me that they found the impressions but they aren’t approved. The other ones are on the way right?? Nope. We will send the new kit. After they said they sent it about 10 days before. Now we are nearly 8 weeks into the process of getting the impression kit to even start the process to get alingers. I ask for the second time to please cancel my order because I’ve had enough. The request goes without response. Finally I had to dispute the transaction for the aligners. I had paid for them but never received them. Transaction disputed. Awful customer service and sales people that lie to you. I don’t have experience with any other companies for aligners but please don’t use this one. 9 weeks I went back and forth and they even had my money for about 5 weeks and I had no aligners.