Difficult to deal with.
Accidentally selected the 12 month plan instead of the 1 month plan. Trying to get a refund which they state they can but keep dodging questions and trying to avoid giving the money minus the one month originally paid for. It’s taking weeks and is really annoying for something that should be so simple
By Jason M.
Response from Akool Inc· Sep 13, 2024
We are really sorry for your experience! Our customer services are determined to help customers to process issues including refund requests. Our industry usually does not process refunds. We do have a procedure to process refund, especially annual plans, but it should be simple and smooth. Please send an email to [email protected], and we will follow up your issue. Thank you for your understanding!