airportparkfly.comReviews of airportparkfly.com

I wrote a review in January, 2015 and today (almost 3 years to the date), I received a replay apologizing. You can't be serious. I wouldn't recommend you to desperate people looking to get away during a missile attack.

When searching for airport parking at DFW, you will notice this company doesn't show up... except for the paid ad. I should have noticed this as the first sign of a problem. They make you jump through so many (hard to see when you book) hoops, that you will probably miss your flight if you don't leave super early. When I had problems with the parking arrangement, I tried to email them to cancel my reservation. They said they would respond within 24 hours. 14 days later, I did not receive a response. When I called, the CSR was rude and refused to refund my payment- even though I parked somewhere else. The supervisor was also rude saying, "Well, if I didn't hear back from a company within 24 hours, I wouldn't have waited 2 weeks to call them." Why should I have to stay on top of them?? I emailed and they said they would respond. I was out of town (obviously, because I was parking at the airport). There is a reason their company info is hard to find. There is a reason they were rude. They have had to deal with so many customer complaints.

Not good. when we got to the lot, we were told it was full, they arranged for us to park at another hotel next door. Had to make a U turn in very busy traffic street, park and then drag the luggage all the way back to original Crown Plaza hotel. On the return, the driver dropped us off at the entrance to the lot and we had to drag our luggage to car.

I had no issue when I took my trip in August. The shuttle was on time. Clean and the attendants were very helpful and kind.

The driver was courteous and the shuttle was clean and prompt. Overall, it was a good experience.

enjoyed the experience and the staff was exceptional

While I do admit we arrived a bit late for our initial shuttle to airport we were in line for the next available shuttle. A family who was staying at the hotel was allowed to go before us on the next shuttle. That family took up the entire room in that shuttle so we were told to wait for the next one. I paid for the reservation the night before but we were never asked if we had a reservation. Since we didn't stay at the hotel I guess we weren't as important as the family that stayed there.

I've used this service twice and saved money with.great service.