Saturday, November 7, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
681 reviews
Airpark NewarkSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Our facility is just minutes from Newark Airport and is open 24 hours a day, 7 days a week, so no matter when your flight departs or lands, we’re here for you. Simply make a reservation and arrive at our facility the day of your flight departure. Once you park your car, it’s just a quick shuttle ride to the airport where we’ll drop you off right at your terminal. Once you return, simply hop on the shuttle back to our facility to pick up your car. With our streamlined check in and check out process, Newark Airport parking has never been easier!
Airpark Newark (airparknewark.com) has 681 customer reviews on The Fair Hearing, with an average rating of 4.7 out of 5.
Showing 22 reviews with 3 stars · Clear filters
They give you a card that says they come around all the terminals every 15 min. Waited at 2 different terminals for 30 min. Called them and they said we are suppose to call them when we land? All while their card says differently. But they are nice employees
By Travis
Our initial experience with Air Park was great. It was easy to find, easy to find a parking spot, and the shuttle picked us up and got us to the airport quickly. After returning to Newark, we had to wait over 40 minutes outside for a shuttle back to the lot. There was only one shuttle available and the first time it went by it was already full from visiting the other terminals. This is why I only give it 3 stars.
By Adrienne K.
Response from Airpark Newark· Mar 19, 2020
Adrienne. Yes, we ran only one shuttle. Based on today's pandemic, our business is down 95%. We are fighting to stay open at this point.
Overall fine. Spaces much too close so do t park a nice car there. Took 15 to get picked up waiting in cold winter weather on return. Driver didn’t get up from seat to help with luggage. On positive side it’s fairly cheap.
By RSI
Response from Airpark Newark· Mar 3, 2020
RSI Thanks for writing.. Parking spots are normal 9' spots. This is the first time anyone has complained about the size of the spots. Drivers have been reminded of their responsibilities.. Sorry about this.
First time using air park Newark. Usually fly JFK. Ease of parking and ride to the airport were great. Pickup was fast but the driver was rude to every other rider. We were first on and he was fine with me but rude and condescending to all the other passengers.
By Jason S.
Response from Airpark Newark· Feb 27, 2020
Jason Thanks for writing. Do you know the drivers name? Or what did he look like? [email protected]
I was quoted a price that was suppose to be less money than I paid for when I originally set up my reservation and I still ended up paying more money for some reason I thought that was wrong and deceiving of your online discounts
By MIGUEL D.
Response from Airpark Newark· Feb 26, 2020
Hey Mr Diaz. The price was exactly what was stated on the web site your reserved on.. 3rd party sites charge extra fees to reserve on their site. Part of the total you paid us gets given back to the 3rd party site for advertising there. To get our best price without paying 3rd party sites extra fees, you need to reserve and pay on our web site. Join our club and its even cheaper! www.AirparkNewark.com
I wish I knew that the buses would pick us up at the car,so I could have waited inside a warm car with my family... After that smooth, but the Van wreaked of a Urine like smell and really botherd my wife. Otherwise, good service.
By Traveler
Response from Airpark Newark· Feb 25, 2020
Traveler. Thanks for writing.. WE TRY! It's frustrating sometimes trying to cover every base for each and every customer. But we try. It is stated on our website. It is on a notice on the ticketing machine when you scan to enter the lot. As you enter, directly in front of you is a 6' x 10' sign that says, you can walk to the nearest bus stop or WAIT BY YOUR CAR for the shuttle.,. Not sure what more we can do..
Very good on entry. Easy and quick. Return was terrible....shuttle was at least 40 min. wait in the 16 degree midnight/1am temp. Driver was less than friendly! Probably the worst was the fact that the group of people I was with were counting how many times the other Private parking shuttles were circling....definitely not pleased!
By Lynda R.
Signage at the entrance is terrible. I passed by twice. A sheet saying exactly where to wait at terminal, and how often the pick up passes by would be helpful. A direct line ,to a human to speak with, more specific zones in the parking area indicated. 6A,6B etc. Arrows to waiting area at lot....
By Marjorie V.
Response from Airpark Newark· Feb 15, 2020
Ms valdes.. you should have recieved a card when u got on the shuttle explaining pick up procedures. It's all pretty simple, we pick you up right where we drop u off.. you can always get to person in the booth by hitting number one on phone prompts if needed. As for waiting in lot. Big sign as u drive in explains that all u need to do is wait by your car..
