Saturday, November 7, 2026 · Customer reviews of US businesses
The Fair Hearing score
Poor
125 reviews
American Integrity Insurance GroupSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
American Integrity Insurance is committed to providing homeowners in Florida, Georgia, North Carolina, and South Carolina with sound, comprehensive insurance coverage and an extraordinary customer experience. We strive to be a valued partner to our policyholders, agents, and community. We offer traditional and high value homeowners insurance, condo insurance, and the special coverage required for vacant homes, and policies designed for those who need less coverage or are renting out their home. We also offer extra protection, including flood insurance, watercraft insurance, and golf cart insurance as well as identity theft and equipment breakdown coverage, to help address a broad range of needs facing homeowners today.
American Integrity Insurance Group (aii.com) has 125 customer reviews on The Fair Hearing, with an average rating of 2.6 out of 5.
125 approved reviews, newest moderated first
Katherine contacted me to confirm contact info…she was helpful in answering a doubt I had regarding my policy
By wer C.
Response from American Integrity Insurance Group· Jul 23, 2026
We're so glad to hear Katherine was able to help answer your policy questions! Thank you for your positive feedback.
Kathrine was a great help to me and was able to answer all my questions.
By Lynn R.
Response from American Integrity Insurance Group· Jul 23, 2026
Lynn, thanks for letting us know that Katherine was able to help answer your questions. We're pleased to hear you had a positive experience.
Katherine Nolen is a superstar! So attentive, knowledgeable and prompt in her response. Thank you so much, Katherine!
By Bella J.
Response from American Integrity Insurance Group· Jul 23, 2026
Bella, you're right - Katherine is indeed a superstar! We're glad to have her on our team and we're so pleased to hear she was able to provide you with prompt and helpful service.
Fabulous company and customer service!!! Loved Katherine Nolen!!! Super helpful!
By susan C.
Response from American Integrity Insurance Group· Jul 23, 2026
Susan, thanks for letting us know how helpful Katherine was! We appreciate your glowing endorsement and are grateful you chose American Integrity.
great customer service; follows up for renewals and verifies coverages and reaches out proactively. Katherine Nolen Was very helpful in ensuring my banks escrow information was updated properly to ensure my bill would be sent and paid by the correct bank.
By Scott W.
Response from American Integrity Insurance Group· Jul 23, 2026
Scott, we appreciate you sharing this feedback about your customer service experience! Communication is a priority for us and we're glad to hear Katherine was able to ensure you had a smooth experience.
very helpful
By Erel S.
Response from American Integrity Insurance Group· Jul 23, 2026
Erel, thanks for letting us know about your positive experience!
No claims yet, but American Integrity has been easy to deal with and is the first insurance company I've seen that goes out of their way to keep you as a customer and proactively look for discounts. Thanks to Katherine Nolen one of the Client Retention Specialists for reaching out to check on things!
By Jeff L.
Response from American Integrity Insurance Group· May 19, 2026
Jeff, thanks for letting us know about your experience! Proactive support for our customers is a top priority, and we're pleased to hear that Katherine made a positive impression.
Missed a called and realized it was- over a month later. Katherine was super understanding and explained the reason she had called. Confirmed information and when I requested to have our itemized coverage sent over, she was quick to send things over. Been with this company for 5 years and have been pleased with the customer service every time. Thank you!
By Erika S.
Response from American Integrity Insurance Group· May 19, 2026
Erika, we truly appreciate your continued trust over the past five years. It’s wonderful to hear Katherine was understanding, responsive, and able to quickly provide the information you needed.
