Monday, November 2, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
635 reviews
ActbestbikeSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Actbest's design team in California, USA, focuses on developing high-quality and high-performance electric bicycles, combining innovative technology with excellent industrial design, and is committed to providing top-notch after-sales service.
Actbestbike (actbestbike.com) has 635 customer reviews on The Fair Hearing, with an average rating of 4.5 out of 5.
Showing 529 reviews with 5 stars · Clear filters
Love the costmer service ty you guy sm
By Douglas M.
Response from Actbestbike· Oct 16, 2026
Dear Valued Customer, Thank you so much for your kind words and support! We’re happy to hear that you love ACTBEST customer service. Our team is always glad to help, and we truly appreciate you choosing ACTBEST. Wishing you many happy rides ahead!
Customer service
By Zach K.
Response from Actbestbike· Oct 16, 2026
Dear Valued Customer, Thank you so much for your kind feedback and recognition of ACTBEST customer service! We’re delighted to hear that you’ve had a positive experience with our team. Your support means a great deal to us, and we’re always here whenever you need assistance. Happy riding!
A funny thing happened coming back from fishing, I wrapped up another great day of adventure, heading back from Paradise to catch the train on my ActBest Torque Sensor Core 2.0. I missed my train stop because of the crowded train. I got off on the next stop, Hamilton. I knew of a gravel trail that winds next to the Bay and ends up close to my house. A nice gravel e-bike passed me, the rider waving. I thought I will just follow as we are going the same way and then I noticed he did not break away. I followed until I was close, my ActBest Core 2.0 reeling him in like a fish. He sees me! He stands on his pedals and sprints to get away. It's ON!!! I pursue at 4PA and 6th gear, catching him, bouncing like crazy, my 2.7m fishing pole whipping around, 3 rack bags, me wearing shorts, t-shirt and a crazy smile. The last 200 meters, I hit 5PA and drop the hammer. I crush him in the sprint, a huge dust cloud coming from my bike, choking him. I bounce onto pavement and really pour it on. He fades and soon gives up. Gravel e-bike. Purpose built. Smoked by an ActBest Core 2.0 Plus. To say I was surprised is an understatement. I'm an old bike racer, beating a young guy on a more expensive bike is like Liaoning honey. So sweet for my soul. Thank you ActBest team, keep up the good work.
By customer
Response from Actbestbike· Oct 16, 2026
Dear Valued Customer, What an incredible story! We love your adventurous spirit and the excitement you shared about your ride with the ACTBEST Core 2.0 Plus. It’s wonderful to hear that your bike delivered such an impressive performance and made your unexpected detour an unforgettable adventure. Thank you for sharing this fun experience and for choosing ACTBEST. Keep enjoying the ride, and may there be many more adventures ahead!
Super cool bikes would buy again!
By Lincoln W.
Response from Actbestbike· Oct 15, 2026
Dear Valued Customer, Thank you so much for your enthusiastic feedback! We’re thrilled to hear that you find ACTBEST bikes cool and would buy again. Your support means a great deal to us, and we hope to keep bringing you enjoyable rides and great experiences!
This is my second bike from actbest and I love it. Although, the charger didn’t work and it took 2 weeks to get a replacement. Their customer service could use a little help as It takes forever to answer emails. Love my bike though!
By Miako
Response from Actbestbike· Oct 15, 2026
Dear Valued Customer, Thank you so much for choosing ACTBEST for your second bike! We’re happy to hear that you love your bike, and we sincerely apologize for the delay in replacing your charger and for the slower email responses. We understand how important timely communication is and appreciate your honest feedback. Thank you for your continued trust and patience—we’ll keep working to improve your experience!
My bike was a great value, its looks nice and rides well. I have just turned 1000 miles with little to no issues and when I have had a problem it was responded to quickly and proffessionly.
By Bill A.
Response from Actbestbike· Oct 15, 2026
Dear Valued Customer, Thank you so much for sharing your experience with ACTBEST! Reaching 1,000 miles with minimal issues is wonderful to hear. We’re glad you’re enjoying your bike’s value and performance, and that our team has been able to provide prompt, professional support whenever needed. We truly appreciate your trust and hope you enjoy many more miles ahead!
Fast shipping and long battery life! charging is very convenient as I can charge with or without removing the battery. Highly recommend
By Lauren W.
Response from Actbestbike· Oct 15, 2026
Dear Valued Customer, Thank you so much for your wonderful feedback and recommendation! We’re delighted to hear that you’re enjoying the fast shipping, long-lasting battery, and convenient charging options on your ACTBEST bike. We truly appreciate your support and hope you enjoy many more great rides!
Wonderful company to work with. Shipping container damaged in transit and ACTBEST has been great about replacing the damaged parts. They assisted in claim with insurer. The e-bike is pretty and is very fun and powerful. Although mine is not usable, I have been using the one I bought my wife.
By WinniePoo P.
Response from Actbestbike· Oct 14, 2026
Dear Valued Customer, Thank you so much for sharing your experience with ACTBEST! We’re sorry that your bike was affected by shipping damage, but we’re glad our team was able to assist with the replacement parts and insurance claim process. It’s wonderful to hear that you’re enjoying the bike’s design, power, and riding experience, and we truly appreciate your patience while we work to help get your bike back in use. We hope you and your wife continue enjoying many great rides with your ACTBEST e-bikes!
