AcornstairliftReviews of acornstairlift.com

We had two 130 Straight stairlifts installed today by Raj Chauhan, and we couldn't be more pleased with the entire experience. Raj did an absolutely fantastic job—he was extremely professional, meticulous, and handled the installation perfectly. What we especially appreciated was how thoroughly he cleaned up everything after himself before leaving. Outstanding service from a true professional. Thank you, Raj and Acorn Stairlifts!"

Just had a stairlift installed by this brilliant company. Everything from the survey (Catherine) to installation was A1. Andrew Carr the technician arrived early but sat outside until the exact time for installation. What an absolute Gentleman ! He worked diligently, very neat work and gave a very full and detailed demonstration. He cleaned up and took away all the 📦 packaging. We really could not have asked for more from Andrew and this really brilliant company. Seriously recommended 👌 5*****

From making the first call thru installation their system was flawless. The installer, Zuhare D., was efficient and respectable. I have had friends come to the house and when I show them the chair, the number one question is how does it charge? This is due to the fact that Zuhare took the time to ensure the cable was flat and flowed with the trim, is exactly how I would have done it.

They sold my terminally ill 80 year old mother a stair lift, when she could not even walk to the stairs, she had to be carried there! disgraceful. 4.5k charged. it was used for a little over a week before she was admitted to a hospice and she died 12 days later. Just a few days over the 14 days cooling off period! NO MONEY OFFERED BACK or to collect it. Put on hold for ages and no response ! eventually got through and its 4 -6 weeks before they can collect it.

Every time I need a repair on the chair lift, which is many, it takes 2 weeks to a month for someone to come and fix it. I purchased it because I can not use the stairs so the repair time is unacceptable. I've had to get a hotel room just to wait for a repair since I live alone. People who buy this product obviously NEED it. Acorn needs to hire more technicians or make customers aware prior to purchase of the long waits for repair!

The purchase process as well as the installation process of the Acorn Srairlift was a very pleasant experience. The customer service advisor and representatives were very professional and helpful during the ordering process. And the installer, Zuhare, was very knowledgeable and thorough during the installation process. He took time and precision to make sure it was installed perfectly, and was thorough in explaining the operation. Again, we were very pleased with the entire process. Mrs. Shelby J. Smith Roper, NC

Frank Denges (correct spelling?) is the person who has visited our home each year on behalf of Acorn to go over our two units and make sure all is in order with them. He is very thorough with a very high work ethic; he is knowledgeable, efficient and has a wonderful personality. I always ask for him. He goes over everything with me and explains to me what he has done and why, and what I need to do. He has given me his cell phone number. He is outstanding. My husband was in management for over 60 years so I see things from the management point of view, whether I am a customer in a store or a patient in a medical office. Excellence needs to be recognized, especially in these days when many people are not willing to work at all or are just willing to do enough to get by, without pride in a job well done. Acorn is very fortunate to have Frank as their representative in the homes of their customers.

Was told because we used” refer a friend “to get our new stairlift we would both get £50. This would be sent out usually within 2 weeks. Almost three months later we are still without any money. Acorn quick in taking the money but not forthcoming paying out.