Wednesday, November 4, 2026 · Customer reviews of US businesses
The Fair Hearing score
Bad
227 reviews
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Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Best online tool store for power tools, woodworking tools, and cordless tools from Milwaukee, DeWalt, Makita, and more! Free shipping on orders $199+!
Acme Tools (acmetools.com) has 227 customer reviews on The Fair Hearing, with an average rating of 1.7 out of 5.
227 approved reviews, newest moderated first
Placed an order for DeWalt tools for a Christmas Gift. Received no response. Then they said it would be delivered by December 15th. No further updates and Didn't receive it even by Christmas. Then received a email that they cancelled the order. Horrible company, terrible communication, completely unreliable and just downright dishonest. Avoid at all costs
By Mark S.
First time buyer, bought dewalt new kit tool , ship quickly new as it listed, thank you AAAAAA+++++
By MN
Terrible customer service. Order a saw kit and my card didn’t go through. Customer service advised that I had to be the one to call in and reorder the item because according to them “for security purposes my card is not on file”. I had changed my mind about buying it so I decided not to buy it. They then charged my card without consulting with me. if my card is not on file why did i get chsrged? I tried to cancel the order as the status said that the shipping facility was waiting on the item. But they told me it was already shipped. When I got the saw kit it was missing items that their website said it came with. I scheduled a return and had to pay for shipping which they now do not want to reimburse me for because its not in their so called policy. it wasn't my fault the order was placed without my-being consulted with even tho they said my card was not on file. I guess that was a lie!
By Dan Y.
Never got what I ordered for Black Friday. If they couldn't fulfill orders they shouldn't try to sell things. They drug it out for a month with the worst customer service and no amswers ever, so now I'm stuck with no gift for my husband. I'll never trust this store again. I wish I could rate them a zero, because that's what they are.
By Kristine H.
I ordered a circular saw 18 days ago and Acme won't give me any tracking or other information about when I'll get it. Or if I'll get it. Their site doesn't connect my user to my orders so to look it up I have to find the original PO to get the order number to plug into search. And when I do, nothing comes up! If I knew when I ordered my saw that it would take 30-45 days to receive it, I would have paid $10 more and bought it from Lowes. I'll never buy from Acme again.
By Syosset W.
Placed order for all in stock items on 11-27-2023 and as of today, 12-12-2023 I'm still missing 2 items, first items shipped after 2 weeks with no communication of what was going on. I will stick with Home Depot, Lowe's, Amazon, etc. just so much easier to deal with. This was a one and done!
By Davious A.
I rarely if ever post reviews. Customer service is horrible. It took them 12 days to ship a simple order of items that on their website says "in stock". Email them and you'll get a cut and paste response. There are multiple websites and bigbox stores with the same prices and products to buy from. I wish I had read the reviews before doing business with them.
By George S.
Horrible experience, can't contact a human for customer service. Had to email repeatedly about my order. Would not recommend.
By michael C.
