Acme ToolsReviews of acmetools.com

I purchased Milwaukee products from Acmetools.com because it was listed as an authorized dealer on Milwaukee’s website. I received my order quickly and as described. I’m reviewing them because often folks don’t write a review unless they had a negative experience.

bought a heated jacket nov the first they kept stalling jan20 they said wasent going to be shiped first osder with this company and last ill stick with granger better a higher price than a cheep nothing

Company charge me for machinery pcs that wasn't in stock nor was it shipped! Will no longer be doing business with this company!

Ordered a step stool tool box for my dad on Nov 28, TODAY is January 18,2024!!! im canceling my order and these people are rediculious!!!!! DO NOT USE

Company online order review, not product related. Upon placing an online order, the shop to address differed from my physical address with prior mailing address. Customer profile was updated prior to order placement! While in the online shopping cart paying for order, shipping address was differed somehow to prior address! Order was shipped to out of state prior address, complete $600 order of Milwaukee tools GONE! Placed a second order, excepting errors just for the need of Tools vs time to go to Store front. With the second order, only one of two bonus tools were shipped with the order. To obtain the second free tool, 150 value, they wanted to process a second charge for the second $600 order placed, then refund one of the $600 charges after 10-18 days of order processing. How does this work?? Have been an Acme customer for 18 years, NEVER has the service been this poor!!!

These guys are total scammers. Once they get your credit card number online, they will place orders without your permission and never ship the tools. They placed a DeWalt Order, and after I saw the charge, I told them to cancel it the same day, and they said it shipped, but in reality, nothing shipped. Even to this day, the charged nearly 500$ and refuse to refund and they refuse to send the product they charged for. At first they will pretend that it's shipped, then batteries are on backorder, and then they will say they cancelled it but you never get your money or tools. Stay clear of these ripoffs.

I was in need of a Hole Saw so I went to ACME after searching the internet for pricing. The price thru Amazon was $13.78. A sales rep at the Duluth Store pulled a Lenox Hole Saw plus an arbor and he started checking me out when I was shocked to learn the two pieces added up to in excess of $24.00. I showed him the price from Amazon and he then tried to justify the pricing by implying the part from Amazon was of poor quality. I declined the purchase and went to Home Depot where the price was $13.76. Buyer BEWARE!

I've ordered twice from this company one order is understandably taking 3 months to ship backorder from the manufacturer. The other order is one I could pickup from my local hardware store and is taking 4 weeks to get to me. Both orders when ordering let me order without letting me know there was an extended waiting time for the order to ship. When I tried to cancel the order that took 4 weeks they said it magically already has shipped and there is no way to stop it. I will not order from this company again. Oh also this item that is taking 4 weeks to get to me is 10 dollars cheaper on A and 5 dollars cheaper at my local hardware store.