Acme ToolsReviews of acmetools.com

Acme Tools went above and beyond to satisfy me, koodos to them!

They simply stole my money with not shame..., I paid for the product, gave me a false tracking number and never got delivery.

While searching on the internet I came across the Big Red Tool Sale on Acme tools.I have extensions installed on my computer that automaticly search for coupons I added two Milwaukee Tools (witch are very high rated tools} to my cart. On the Acme site if they have special deals you see them in green in the decription of the product well the one was was buying said free battery and charger with the purchace so I added it to my cart. When checking out the extenion added a coupon 10.00 dollars off. I thought oh great getting the free battery and saving ten dollars too. Well when I received the tools NO Battery and charger did not come. So I called Acme tools and the company representative told me because I had the coupon on my order that coupons and specials do not stack I had no idea. So the moral of the story is you should always check company's coupon policys before you buy this i did not do wish I had since I had never bought from them before. I probily will not buy from them again live and learn.I did not want to send the products back because it was a birthday present and i checked there return policy and they have a restocking fee if the product is not defective.

Once ordered and the money was out of my credit card, there was no way to check order status or contact the guys in any way. After a month and a half from order I am convinced it’s a scam. Never again!!

The Customer service is Horrendous!! Bought $700 Plunge Saw with the track as a promotion on 12/21/23 As of this date 2/06/24 still waiting . I have to call for updates. and been told 3 times its a back order item but on there website its says its in stock. ONLY PROMOTION ITEMS ARE ON BACK ORDER ??? Note to myself stay clear from promotions

A cautionary tale. In late December I ordered a Milwaukee Packout item from ACME Tool and like most I took advantage of the “free shipping”. If your not already aware that free shipping DOES NOT require a signature for delivery. So depending on your area and the level of “porch piracy” and or how dimwitted your delivery driver is (in my case FedEx) you are NOT covered if the package goes missing. This stated I contacted ACME Tool and was simply told to contact my local Police Department. I had already called them as was told that it would be very unlikely to recover my item. I also called FedEx and filed a complaint about how the delivery was handled. Driver left package on my front porch right in front of the door. In the wide open for any and all that pass by to see. FedEx gave me a reference number and told me to contact ACME Tool and instruct them to file a claim, the item would be covered. So I called ACME Tool about a week ago and gave them the required information. Fast forward to today, I called them to check up on the matter and was told they did not and will not contact FedEx. That I need to take up the matter with the local police. So please be aware that if you have trouble with your delivery you’ll get little to no assistance from ACME Tool.

Be prepared for them to sell your information, I’ve been unsubscribing from various mailing lists for the last week after placing one order on this site.

Received used/returned item I reached out to them after 3 weeks of not receiving my order. So they replied to me after a day or two, they said it was being shipped out the next day as if I hadn't contacted no one knew my order existed. After three days I receive a total of 3 items. Two were fine, but the Gearwrench hood light was in used condition. It looked like someone had used it for a week and returned it. I did not pay for a used item.