Excellent Customer Service
Polite, helpful, and quick response. Thank you Marissa!
By customer
Saturday, November 7, 2026 · Customer reviews of US businesses
The Fair Hearing score
Great
544 reviews
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Pioneers of Environmental Controls. The world's largest ecosystem of smart grow equipment.
AC Infinity (acinfinity.com) has 544 customer reviews on The Fair Hearing, with an average rating of 4.3 out of 5.
Showing 440 reviews with 5 stars · Clear filters
Polite, helpful, and quick response. Thank you Marissa!
By customer
Very good customer service!
By Riki C.
Awesome service and response I realized I made the wrong order and they have taken care of me sending it back and refunding so I can get what I actually need, sometimes I get ahead myself lol but thanks ac infinity
By Brandon
Above and beyond customer service and satisfaction. I was in a pickle. Support answered my email extremely fast and ensured I was a satisfied customer.
By Joshua H.
The AC Infinity representative was Vanessa she was very knowledgeable and helpful and called me back and stayed on the phone with me until problem was resolved.
By Vince
AC Infinity has genuinely great customer service. I’ve run into issues with their products before, but only after a lot of use. Every time something came up, they handled it quickly and shipped me a replacement within just a couple of days.
By Dakon L.
Vanessa and team was so helpful I. Walking me through the challenges I had with a piece of equipment. They seamlessly processed my warranty and never made suggestions to ensure I maintain a quality grow. Couldn’t have done this without them. Thanks y’all!
By William R.
My experience with Alex in customer service was a reflection of the vibe I get from AC Infinity. Alex listened intently and took action that was above and beyond my expectations. With a gentle character and thoughtful responses Alex provided the best customer service I have ever experienced so far. That man has made me a spokesman for AC Infinity and the product line. These are real people looking to solve their fellow mans problems.
By Q P.