Saturday, November 7, 2026 · Customer reviews of US businesses
The Fair Hearing score
Great
544 reviews
AC InfinitySelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Pioneers of Environmental Controls. The world's largest ecosystem of smart grow equipment.
AC Infinity (acinfinity.com) has 544 customer reviews on The Fair Hearing, with an average rating of 4.3 out of 5.
Showing 440 reviews with 5 stars · Clear filters
They replaced the item without unnecessary issues. Representative gor back to me quickly. The follow through for thier answer took a while but I am satisfied. I will buy again for more fans and other products.
By Golden Trichomes H.
Replacement sent out right away, before I even sent the old one back.
By cj C.
Great and helpfull service, Quick to find the best solution. Again 1000 thanks
By Per
I bought an oscillating fan June of 2023 and had some issues with it. I recently contacted Ac infinity and they sent me and new one out. I am very happy and feel now that they do stand behind their products. I love the look of all their products.
By lamoya
Truly the best, First of all my complete tent arrived very fast but UPS mistreated my package even though the box very clearly states FRAGILE, I ordered this for Christmas and was very upset, AC Infinity stepped in and offered a replacement and expedited shipping, it wont be here for Christmas but at least I know the company has my back, Will purchase from again in the future and only them. 10/10 customer service.
By Matthew M.
ACI Customer service is great! The few times that I have reached out, they've been very helpful, quick and responsive. So far the few times that I have inquired with ACI CS it's been fantastic and trouble-free.
By Kevin C.
My T7 Cloudforg broke after only a year being used. Vanessa, from AC Infinity immediately responded and sent a new replacement unit to me. She/AC Infinity also provided a return shipping address for the broken T7! What great customer service! I will be purchasing additional equipment from them!
By Todd M.
Trevor was great, and very patient, when assisting me with the UIS controller settings and proper application of the settings. He was also helpful by offering ideas to help maintain a better climate for my tent setup/equipment. I felt Trevor went above and beyond with his assistance/guidance. Thank you.
By James
