Fixed the problem with no hassle
I placed and order recently and items were missing they quickly set them.over and even corrected some information i had in the system i wasn't aware of...
By Kenneth F.
Saturday, November 7, 2026 · Customer reviews of US businesses
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Pioneers of Environmental Controls. The world's largest ecosystem of smart grow equipment.
AC Infinity (acinfinity.com) has 544 customer reviews on The Fair Hearing, with an average rating of 4.3 out of 5.
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I placed and order recently and items were missing they quickly set them.over and even corrected some information i had in the system i wasn't aware of...
By Kenneth F.
I was having an issue with my T7 humidifier making a loud noise on start up. I emailed ACI upon 24 hrs later got a response from Ashley saying she had put in a ticket for the T7. About 10 days later I had a brand new T7 Gen 2 on my doorstep. AC Infinity makes a great product and stands behind it. Just to be clear you will also receive a shipping label to return the old unit for product inspection free of charge. Costumer for life! Thanks ACI you made 2025 a success. Matt
By Matt
AC Infinity hands down without a doubt as the best customer service of any company alike! I have went through and been through many different brands of horticulture and growing equipment, AC Infinity takes the trophy and will always be my go to for affordable, reliable, high-quality growing equipment!! I am able to grow smarter not harder anymore making my Growing life much easier and more enjoyable!!
By Doryen C.
Good Lord, I've never had such an easy time getting help with a faulty item! You guys are the best.
By LB
Emailed with an issue with my humidifier they had fast quick response and shipped a replacement under warranty
By Colin D.
Vanessa was very personable, efficient, and knows your products. She is an asset to your company. As a former UPS manager and business owner, she is the type person I always tried to hire. Her friendliness and helping attitude makes it very easy to work with her. She was my second chat person. The first was Nick and he gets O stars. I left a review.
By Dennis
Best Customer replacement service ever, do not use anything else but AC Infinity love this company.
By Stew
ac infinity has the best customer service
By Viral V.