I experienced trouble with my Ionbeam…
I experienced trouble with my Ionbeam bar lights and customer service was quick, prompt and professional. I will definitely be a returning customer. Thanks AC Infinity!
By Isaac
Saturday, November 7, 2026 · Customer reviews of US businesses
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Pioneers of Environmental Controls. The world's largest ecosystem of smart grow equipment.
AC Infinity (acinfinity.com) has 544 customer reviews on The Fair Hearing, with an average rating of 4.3 out of 5.
Showing 440 reviews with 5 stars · Clear filters
I experienced trouble with my Ionbeam bar lights and customer service was quick, prompt and professional. I will definitely be a returning customer. Thanks AC Infinity!
By Isaac
Ac infinity was prompt and very responsive in handling my issue and was very quick to send a replacement. 5 stars.
By Chris B.
Replaced my unit in under a week. 5 stars
By Andrew F.
Andre helped me with my T7 Humidifier issues. He was clear, easy to understand, and extremely patient with me. I’m very grateful for his help and for AC Infinity’s service overall. The problem was resolved, and I'm looking forward to getting my setup back on track with the replacement T7. AC Infinity honored its commitment, and I’ll definitely continue looking forward to more innovation from their line. I really value that AC Infinity has such strong customer support. Andre is a true testament to that, and I hope he is recognized for his contributions to the company. Thank you, Andre, and ACI! Cory Goble
By Cory G.
Purchased 2 CLOUDLINE S8 fans to use in a corsi rosenthal box and the fans have been great for this air filter setup. After a year, one of the fans started squeaking, sounding like it was off alignment with the speed slowing at times like it was rubbing against the side. Took a video and shared with customer service asking if there were any maintenance solutions and they helped work out a solution. Overall, great product and great customer support. 5/5
By Hieu L.
Easy Peezy. Best customer service as always. Had a sensor go bad and reached out. 2 emails later and I have a replacement on the way
By MRB
Vanessa was very patient with this 71 yo dog trying to learn some new tricks. AC Infinity is very fortunate to have her in their employ. She explained everything very thoroughly multiple times when I didn’t understand. Thank you Vanessa!
By John Y.
Absolutely amazing service. My AC Infinity product wasn’t performing correctly, so I let AC Infinity know and they replaced it free of charge. 10/10, would buy from them again.
By Kyle