Great Customer Service
It was easy to submit my warranty claim on the website and they responded very quickly and sent me a replacement unit.
By Mike
Saturday, November 7, 2026 · Customer reviews of US businesses
The Fair Hearing score
Great
544 reviews
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Pioneers of Environmental Controls. The world's largest ecosystem of smart grow equipment.
AC Infinity (acinfinity.com) has 544 customer reviews on The Fair Hearing, with an average rating of 4.3 out of 5.
Showing 440 reviews with 5 stars · Clear filters
It was easy to submit my warranty claim on the website and they responded very quickly and sent me a replacement unit.
By Mike
Ashley helped me out and I was extremely satisfied with the assistance.
By Clarissa
i was sent the the wrong tent and a c infinity came through with the right one within days of notification the service is awsome
By bow
Yasmin, as with ALL of the support staff at AC Infinity, was professional and efficient in resolving my problem. AC Infinity is an exceptional company, producing excellent products that I truly enjoy using. I sound like AI, but this is legit feedback! I will return again and again! Thank you! Clay
By Happy C.
Great communication and solved to the problem asap.
By Shawn P.
Great patience and willingness by my customer service agent. Was knowledgeable and kind. Thank you for helping me resolve my issue.
By jonathan
The service and support provided by the agent was above and beyond, my appreciation is great, once again AC Infinity shows why they are the best, not just for cultivation supplies, but as a business. You are what other companies should strive to be. I will always use your products, as they are excellent, and your support is unmatched.
By Andrew D.
I didn't have the dongle for the Molex connector with the Controller 69 Pro and my old 8" Cloudline from 2021. Support was very responsive and sent me a dongle quickly! A big thank you to Brittany and her team.
By Eric