The best customer service in the industry!!
Had an issue and was handled immediately!! Superb communication and extremely cooperative! Hands on help with your issues!! I will always highly recommend ac infinity!!
By AL C.
Saturday, November 7, 2026 · Customer reviews of US businesses
The Fair Hearing score
Great
544 reviews
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Pioneers of Environmental Controls. The world's largest ecosystem of smart grow equipment.
AC Infinity (acinfinity.com) has 544 customer reviews on The Fair Hearing, with an average rating of 4.3 out of 5.
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Had an issue and was handled immediately!! Superb communication and extremely cooperative! Hands on help with your issues!! I will always highly recommend ac infinity!!
By AL C.
Fantastic customer service, very easy Warranty submission. AC Infinity is a wonderful company!
By Ben D.
AC Infinity stood behind the warranty Customer Service was great (Marissa) ThanksvI really appreciate you all!
By Ykcir S.
Nick was excellent. Answered my questions in a very timely manner. I could not ask for better service thank you so much. AC Infiniti. I so appreciate it. and a special thank you to Nick. You’re awesome.
By Elaina
AC Infinity is just the best. Great quality and great service. Recently, I had a Thermoforge that conked out on me. It was a little bit outside the 2-year warranty but they were willing to make an exception and get a replacement sent out. These guys are the best!
By Chris
Ac Infinity always gets back to me quickly whenever I have had an issue, which is greatly appreciated. This time, Andre helped me with my warranty, and is just one of the reasons I love AC Infinity. I love their products and will always try to use them over the competitors.
By Susan O.
great customer service
By Hoss G.
Top notch products and just as great if not better with their customer service. My oscillating cloudray fan stopped oscillating. I emailed them. They emailed back within a couple minutes. All I had to do was take a video of the problem and email it back to them and a couple mins later another email I received with a new fan on the way. Ac infinity is the best.
By Will A.