Accredo Health Group, Inc.Reviews of accredo.com

What went wrong? It would be easier to try to address what has gone right. First, they automatically enroll you into a program where a nurse calls you to ensure things are going right. Sounds great? Except it's a robo call experience and you end up on hold waiting. If they're calling me, I want a person. When I try to change this, I'm put on a DO NOT CALL list and they're no longer authorized to call me back even when I initiated the call. Then, my doctor sends in a refill and their system creates a second account. Then because one account has a refill that was never filled, the other canceled my refill because the system still recognized the other account and the record reflected it was too early to refill. You can't make this crap up. Because I'm on a DO NOT CALL list, they don't tell me. I follow up a day after the script was supposed to arrive to then learn of this. By the way, each time I call in I'm speaking to someone different. Finally, it gets straightened out and my medication arrives a couple of days late. Now the latest issue is their records show a small co-pay is due yet I've met my insurance co-pay and maximum out of pocket insurance costs and they can't explain the co-pay. Now I have to check with my health insurer. In today's world, I'm reluctant to give them my credit card information. While this last issue might not be them, history is telling me it is...AVOID THIS PROVIDER IF AT ALL POSSIBLE. I will be talking to my doctor about an alternative provider or medication if that is not possible as the aggravation caused by Accredo is not helping and can be contributing to my medical condition. Stress does many things on the body

First of all when you call they want to give you 10 automated options that don't apply to your situation. Then when they pick up the phone, the line is bad and hard to hear. They are clearly a call center somewhere overseas and they DO NOT speak English very well. Now imagine trying to tell them the name of a simple street or city name like Winter Park. They cannot understand you, but they want addresses for your patient, the Dr. the Dr. office, etc. but since they can barely speak English they either hang up or you spend 30 minutes giving information that could be submitted with a form online. Such a waste of time.

They always give you the run around. You call and they say someone else will call you to schedule the shipment of your medication. No one calls, so you call them, and are told "oh, that needs prior authorization." It was not mentioned on the first call. Then they blame the doctor, or insurance company. So tired of this!!! In the meantime, my condition is getting out of control again. Been dealing with them for 2 years it is always the run around!!! There really should be a zero for a rating choice.

This place is an effing joke of a nightmare. DO NOT USE THEM, if you can. I have to. It has been a frigging hassle every single time i try to get a refill. No one takes responsibility. They unenrolled me with telling me. They tried to fill a Rx that doesn't exist. They didn't run it through my secondary insurance and then tried to collect from me. THEY SHOULD NOT BE IN BUSINESS.

I work as an admin AST Accredo takes forever to process rx orders , and when I specifically tell them it’s medical benefit they still bill under pharmacy . Making the process longer for the patient . I even upload proof of authorization to the PATIENTS FILE and it’s like the clearance team purposely skips that . I get so frustrated I can imagine how frustrating it is for the poor patients

Five months without medication. Third time doing this. They always have a diffrent excuse. They need to be investigated for withholding treatment.

Worst company I have had to deal with. Calling me everyday for the past 13 days that the doctors office has not sent for my knee shot. I did give approval to them for my doctor which is what she told me to do. I do not need to give them my email, credit card like they asked for! Med is already paid for! I asked what do you want from me! Call the doctor's office everyday like you like to call me. Crab them off like you are me! I called them and let them know!😠😡 Will be placing compliant with Medicare on you and my doctor. Will not answer your calls anymore. Blow up my phone and your nuts if you think I would give you my credit card! No stars for this company!

I have no idea how this can possibly be a legitimate business. I told them that they could literally be killing people by the dozens of roadblocks that they seem to be deliberately putting in place. I called 6 times and had to start over with someone new every time. They are not the lest bit interested in helping getting my critically needed prescription. I’m contacting my congressman to blow the whistle on this horrific service! Here is the letter I sent to congress. All personal references have been redacted: I am writing to you as your concerned constituent to bring to your attention several documented problems with Accredo, a specialty pharmacy that many, including my partner _____, who is a public school teacher. _____ served for 26 years and recently had to retire prematurely due to an immunocompromised condition which necessitates specialty medications which Accredo was supposed to deliver. After ____ encountered several problems filling a prescription, I found an inordinately large number of well documented, serious complaints from customers about Accredo's abysmal business practices which exactly match what _____ encountered. Issues range from delayed shipments and incorrect medication dosages, to very poor customer service from a rude and indifferent staff. These problems obviously have very serious implications for patients who depend on timely and accurate delivery of their medications to manage chronic and critical health conditions. Specifically, customers have reported: Delayed Shipments: Many patients have experienced significant delays in receiving their medications. This had led to missed doses, which is particularly dangerous for those managing severe illnesses. Incorrect Medications: There have been several instances where patients received the wrong medication and/or incorrect dosages. Such errors can have serious, life-threatening consequences. Customer Service Issues: _____ spent 14 hours over the past week with Accredo representatives trying to straighten out delays with prescriptions before giving up and getting her medications from CVS at a much higher cost. This is a very typical situation from many, if not most Accredo customers. Even with ____ limited pension funds, _____ currently has the means to pay more, but unfortunately, not all customers have this choice to find alternate pharmacies. This is of course very problematic and potentially life threatening. Lack of Communication: _____’s prescriptions were summarily canceled without reason, explanation, or disclosure which is a very typical occurrence according to my research. As a trusted pharmaceutical provider, Accredo has a sworn responsibility as governed by the American Association of Colleges of Pharmacy and the American Pharmacists Association to ensure that patients receive their medications accurately and on time. However, this current state of affairs is causing undue health risks for your constituents as well as all Americans who are managing serious medical conditions. I fear that someone falling gravely ill or dying is inevitable if Accredo’s business practices are to continue unchecked and uninvestigated by our lawmakers. I respectfully request that your staff investigate these issues to take appropriate action to address the massive and very serious service failures at Accredo that seem to have run unchecked. Thank you for your attention to this important matter. I look forward to your response and any steps you can take to help resolve these critical issues. Sincerely, ____________