The best customer service
The best customer service! Cindy is very professional, always return phone calls, explain and help with the passion and great attitude.
By inna M.
Sunday, November 8, 2026 · Customer reviews of US businesses
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145 reviews
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Since 2000, AccountantsWorld has been a leader in cloud software for professional accountants. By bringing control of accounting and payroll services back to accountants, we help accountants strengthen their client relationships and raise their profits. Today, AccountantsWorld offers a complete suite of professional accountant-centric cloud software for accounting, payroll processing, document management, client portals, after-the-fact payroll and practice management. AccountantsWorld never sells its products or services directly to accountants' clients. For more information about any of AccountantsWorld's cloud-based software, please visit www.accountantsworld.com or call 1-844-393-6127.
AccountantsWorld (accountantsworld.com) has 145 customer reviews on The Fair Hearing, with an average rating of 3.8 out of 5.
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The best customer service! Cindy is very professional, always return phone calls, explain and help with the passion and great attitude.
By inna M.
I have been using the Payroll Relief / Accountants World platform since 2012 and I have not been disappointed. This year I received a call to remind me of my renewal, and I had the pleasure of talking to Mrs. Cindy Odell. She took the time to explain the software options for purchase/billing. Thanks to her explanations we may be able to save a significant amount on the costs of using the software. Thank you Cindy, we will keep your suggestions in mind!
By Ana Ivonne A.
Carol B was extremely professional& helpful. She is an asset to your company.
By Steven S.
CINDY O. WAS THE PERSON WHO HELP ME WITH MY QUESTION, Y HAVE TO DECLARE SHE IS SUCH AS PROFESSIONAL, AND SHE KNOW HOW TO EXPLAIN AND MAY THE CUSTOMER FEEL HAPPY WITH THE DOUBTS CLEAR, I AM HIGHLY RECOMMEND HER, THANKS CINDY FOR A GREAT AND PROFESSIONAL HELP.
By BERNALES AND ASSOCIATES L.
AW is a WONDERFUL program for us accountants. I have used at least 5 other accounting/payroll programs over the past 30 years and I can attest to the professionalism of everyone I have ever encountered at AW whether it has been in support, billing, or practical application of any of the products offered. The programs are REALLY EASY to use, based on common sense and designed by people who know exactly what tools we need to build reports that make sense to our clients. I am a happy customer!!!
By cjquinn -.
I've been using AW for over 15 years and have always had incredible customer service with Carol. Her knowledge of the software and ease guiding me through unusual situations has been instrumental in our growth. AW is the way to go to provide payroll services!
By Michelle
The best thing about this company is that every time I have had a questions and speak directly to a customer service rep, it is clear they have extensive experience with payroll and have been working for the company for many years. Todays call also resulted in me saving about $1,500/year by the representative looking at my account and realizing I could benefit from a different billing program.
By AM
Cindy was awesome and answered my questions and helped me navigate the software to answer future questions. She didn't make me feel like I was bothering her like other calls to Accountant's World. I felt as ease and happy to get my questions answered.
By Shannon Barley W.