Sunday, November 8, 2026 · Customer reviews of US businesses
The Fair Hearing score
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145 reviews
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Since 2000, AccountantsWorld has been a leader in cloud software for professional accountants. By bringing control of accounting and payroll services back to accountants, we help accountants strengthen their client relationships and raise their profits. Today, AccountantsWorld offers a complete suite of professional accountant-centric cloud software for accounting, payroll processing, document management, client portals, after-the-fact payroll and practice management. AccountantsWorld never sells its products or services directly to accountants' clients. For more information about any of AccountantsWorld's cloud-based software, please visit www.accountantsworld.com or call 1-844-393-6127.
AccountantsWorld (accountantsworld.com) has 145 customer reviews on The Fair Hearing, with an average rating of 3.8 out of 5.
Showing 5 reviews with 2 stars · Clear filters
We been using accountant’s world since 2019. With recently being acquired, it is a mess. They are changing policies right and left. They need 5 days lead time for tax deposits, which is insane. The pre-fund recon is a mess. We are spending so much time to help client with reconciliations. Up until last year, we had very good experience.
By Rafi U.
WE have a problem with the programmers in that they are not looking at the Conn W-3 for 2019 Section 1 and section 2 have to reconcile. The program is taking the amount from line 6 ( Payments) from the Ct 941 and carring it over to section Section 2 of the Form W-3 which is the tax withheld for the quarter. So if there is a refund the amount is overstated by the amount. If there is an underpayment there is a shortage. One of the suggestion was to do manual. What is the sense of the program then
By Richard L.
Not Recommended. Zero training, poor support, and in adequate functionality. It is sold as the end all solution with great integration when I have found it does not handle complex payrolls at all, the various electronic payment filing is suited for only larger clients, and the price continues to rise with the functionality not improving. Worst of all is all the issues relating to their servers. I cannot even bring up the log in page right now! This is not a rare occurrence and is even more frequent when opening other windows such as having Accounting and then wanting the Cloud open. The original will stay open but the next window comes up with an error often forcing multiple attempts to open. Worst part is, I just switched to this software and cannot afford the headache of switching again so soon. Between the stress of it all and the probability of losing clients that occurs every time a major change occurs.
By M. H.
The software is proving to be very unstable, and the programming staff only pay attention when the issue affects a large number of customers. I have been having an issue related to management reports for 6 weeks, during which I have called at least 30 times. It seems programming is out of ideas, or unconcerned. And forget about escalation, because you get told that the higher ups will call back but they never do. This outfit is the worst!
By Debra F.
I've been with Payroll Relief for about 2 years. For the most part the services have been fine. They bog down with Nevada State Taxes. Beginning in 2016 they had the State Unemployment Form available fro e-file. Too late to use in the 1st Quarter but attempted to use in the 2nd Quarter; Report Failed. Attempted to use in the 3rd quarter; Report Failed. In both quarters I was forced to mail the Report and just barely met the deadline. 4th quarter they again said it was working. Guess what, it failed again. This time I did not get any notice that it had failed. State is assessing me penalties. Payroll Relief WILL NOT REIMBURSE PENALTIES because they said they ATTEMPTED TO FILE REPORT; therefore they did their job. Wait a second, isn't their job to ensure that the form is filed? Beware.
By Joe F.
