Monday, November 9, 2026 · Customer reviews of US businesses
The Fair Hearing score
Average
145 reviews
Select a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Since 2000, AccountantsWorld has been a leader in cloud software for professional accountants. By bringing control of accounting and payroll services back to accountants, we help accountants strengthen their client relationships and raise their profits. Today, AccountantsWorld offers a complete suite of professional accountant-centric cloud software for accounting, payroll processing, document management, client portals, after-the-fact payroll and practice management. AccountantsWorld never sells its products or services directly to accountants' clients. For more information about any of AccountantsWorld's cloud-based software, please visit www.accountantsworld.com or call 1-844-393-6127.
AccountantsWorld (accountantsworld.com) has 145 customer reviews on The Fair Hearing, with an average rating of 3.8 out of 5.
Showing 30 reviews with 1 star · Clear filters
This has gotten worse since IRIS took over. The prefunding switch they mandated is a total headache. And today, they are closed and didn't deposit any employee's paychecks for any of the 11/29/24 payrolls as scheduled! I've been trying to reach anyone there. The only one to pick up was sales who said she couldn't help and transferred me to VM. Now I can't get anyone to pick up.
By Reenie
I have been using these firm for than 10 years. I had some issues before but the most recent issue lead to this review. We had an issue with one account for direct deposit, that was fraudulent. Instead of really helping to solve this issue, they provided some unrelated to this response. They close they tickets in zendesk right away without getting any feed. If you care about your clients, I would stay away from this company.
By Igor D.
My accountant uses this service for my payroll. AccountantsWorld processed a payment for me on 8/2/2024 and the funds have not posted to date on 8/8/2024. The money that has not posted is nowhere to be found. I called the company to discuss the issue, and the representative hung up on me. I would not recommend using this service.
By Brad H.
We've used Payroll Relief for two years, and while it's very expensive and not at all user friendly (with slow support responses), we were reasonably satisfied until last month. We had already paid the renewal fees (did I mention expensive?), when a week later they announced that they were going to REQUIRE all companies move to pre-funding their taxes (withdrawing and holding the taxes the company will owe, sometimes for months at the time the payroll is done). Our clients do NOT want to do pre-funding. We left another large payroll company years ago because they were going to require pre-funding. I called and spoke with customer service, asking for an exception to this and they refused. We will lose all of our clients if we REQUIRE them to pre-fund, so now we have to find another payroll solution. I also asked for a refund and have not heard anything back. This is nothing more than a bait-and-switch tactic, waiting until they have our money and then announcing a change that we have not choice to decline. DO NOT USE THESE SCAMMERS.
By Teresa Q.
Form 941 calculation is wrong and there is no customer support. The customer support screams when I ask questions. My Form 941 is not filed yet and I don't know how much is going to be the penalty.
By Jomon S.
I was a client for a few years and decided to go where the clients are - QuickBooks. I have tried to cancel my subscription for a year now. I was told to contact my representive when I spoke with billing department. They made me believe it was so I could get the client's data. I contacted the representative, she told me to download the data and let the contract run out. I saw a charge for the yearly fee on my credit card statement and contacted them. I was told since the charge was over a month old, I could not get a refund for the annual fee. To make things worse I would need to contact them when the renewal come up again and within the month window to cancel my contract. I could not cancel the renewal now and there is not refund. If you are thinking about signing up with this software, Be sure this is the software you want to use. Its hard to cancel when they have you.
By Tonya
Response from AccountantsWorld· Sep 14, 2021
Hi Tonya, Thanks for your message, and we're sorry to hear that our refund policy did not meet your expectations. We strive to be fair in our communications with all of our customers. A couple of specifics I’d like to mention: • Product subscriptions renew annually unless cancelation is requested by the customer prior to the renewal. In addition, we do allow a grace period of up to 30 days from the date of renewal for customers to request a cancelation if they choose to do so. In such cases, we give a full refund of the renewal amount. In your specific case, our records show that your cancelation request for Payroll Relief was made 42 days after the renewal date. • To ensure customers aren’t caught off-guard, we send out renewal reminders by email one month prior to the renewal date and call the customers 2-3 months in advance to draw their attention to any upcoming renewals. • Finally, if a customer requests to not renew their subscription again, we ensure that such subscriptions do not renew again. We have marked your subscription for such non-renewal, so you won’t need to contact us again. We apologize for any misunderstanding and inconvenience this may have caused.
Received the accounting power renewal and the price increased 33% vs. last year. The year before, 2019 to 2020, the increase was 20%. Spoke to Carol Buckman (sp) and the only explanation was that they made significant enhancements! The software is adequate for the small number of clients I service but the price is excessive and unreasonably expensive for my small firm.
By Carl Pittsburgh, P.
Don't mess with payroll! AW failed to execute payroll transfers correctly and, rather than researching the issue on behalf of the affected employees, falsely claimed that the money had been sent. Even went as far as sending an invalid confirmation that my wife's pay had been funded when it had not. Mistake #1 was blowing a payroll funding transaction for all the employees. Serious but forgivable. Mistake #2 was not researching into their error and asking my wife to research why none of the employees across multiple banks had been paid. Serious and UNFORGIVABLE. Mistake #3 - Thinking its OK once it is (presumably) corrected. This was the first payroll for a new payroll service and they have been unfairly tarnished by the clowns at AW who told them it was processed when it wasn't!!
By Joe F.
