Monday, November 9, 2026 · Customer reviews of US businesses
The Fair Hearing score
Average
601 reviews
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Honesty, pricing, process and quality scores appear once 5 customers have rated them.
8x8, Inc. is transforming the future of business communications as a leading Software-as-a-Service provider of voice, video, chat, contact centre and enterprise-class API solutions powered by one global cloud communications platform. 8x8 empowers workforces worldwide to connect individuals and teams so they can collaborate faster and work smarter. Real-time business analytics and intelligence provide businesses unique insights across all interactions and channels so they can delight end-customers and accelerate their business.
8x8 (8x8.com) has 601 customer reviews on The Fair Hearing, with an average rating of 3.3 out of 5.
601 approved reviews, newest moderated first
Works very well, good value for money.
By Nick
Response from 8x8· Oct 24, 2025
Hi Nick, Thank you for your feedback! We're delighted to hear that you find our service both effective and good value for money. Your satisfaction is important to us, and we're committed to maintaining these standards.
Easy to use , has a few things that could be improved. Is there a way to see who is logged into the system at any given time? Show last 4 of credit card purchase on receipts. Not able to search a reservation by associated Organization. Over all it is a good system.
By Kevin S.
Response from 8x8· Oct 24, 2025
Thank you for your feedback! We're glad to hear you find the system easy to use. Your suggestions for improvement are valuable to us.
8 x 8 sets the standard for the way things ought to be done for Voice over IP ...
By Bil.
Response from 8x8· Oct 24, 2025
Dear Customer, Thank you for your praise! We're thrilled to hear that you consider 8x8 to set the standard for VoIP services. Your satisfaction and support inspire us to continue innovating and maintaining high-quality service. If there's anything more we can do to enhance your experience, please let us know!
Great technology driven app.
By Deepak
Response from 8x8· Oct 24, 2025
Dear Deepak, Thank you for your feedback! We're delighted to hear that you're enjoying our technology-driven app. Your support encourages us to keep enhancing our features and services.
I won't switch form Packet 8!
By Franklin in M.
8X8 has good connectivity and call completions, but changes to receiving text messages and difficulties with customer service color my opinion of the service as a whole. I still remain with 8X8 because I don't know whether other providers would be any better in what is essentially a commodity market.
By Dr. Jonathan K.
Response from 8x8· Oct 24, 2025
Dear Jonathan, Thank you for your candid feedback. We’re glad you appreciate our connectivity and call completions. We understand your concerns about changes in text messaging and customer service. Your insights help us improve, and we appreciate your continued trust in our services.
Help is there when you need it
By Sandy
Response from 8x8· Oct 24, 2025
Hi Sandy, Thank you for your feedback! We're pleased to hear that you find our support readily available when you need it. Your satisfaction is important to us, and we're always here to assist with any questions or issues you may have.
It’s not working to great, no phone calls are being received.
By Araksan
Response from 8x8· Oct 24, 2025
Hi Araksan, Thank you for your feedback. We're sorry you had issues with calls being received but it appears our support team has been able to resolve this for you. If you need any further help please reach out.
