Monday, November 9, 2026 · Customer reviews of US businesses
The Fair Hearing score
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601 reviews
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Honesty, pricing, process and quality scores appear once 5 customers have rated them.
8x8, Inc. is transforming the future of business communications as a leading Software-as-a-Service provider of voice, video, chat, contact centre and enterprise-class API solutions powered by one global cloud communications platform. 8x8 empowers workforces worldwide to connect individuals and teams so they can collaborate faster and work smarter. Real-time business analytics and intelligence provide businesses unique insights across all interactions and channels so they can delight end-customers and accelerate their business.
8x8 (8x8.com) has 601 customer reviews on The Fair Hearing, with an average rating of 3.3 out of 5.
601 approved reviews, newest moderated first
It’s absurd that a company offering phone service makes it so difficult to reach a live person, forcing us to rely on the chat feature to get help.
By x C.
Response from 8x8· Oct 24, 2025
Dear Customer, Thank you for sharing your experience. We're sorry to hear about the difficulties you've faced reaching a live person. Your feedback is valuable.
Good price and works.
By Matthew
Response from 8x8· Oct 24, 2025
Hi Matthew, Thank you for your feedback! We're glad to hear that you find our service both cost-effective and reliable.
Excellent Service
By Ruswel P.
Response from 8x8· Oct 24, 2025
Hi Ruswel, Thank you for your positive feedback! We're thrilled to know that you're satisfied with our service. If there's anything more we can do to assist you, please don't hesitate to let us know. Your ongoing support is greatly appreciated.
I have been using 8x8 since 2011 for my office phone line and VOIP fax capability The system also handles business related SMS text communications. I receive and make calls over my desk phone, my PC or my smart phone at no additional cost to me. The monthly cost to me over the 14 plus years has grown by no more than 20% in total over my initial cost. The administrative aspects are almost all easily handled by me in the 8x8 apps. The system has never been down and I haven't had the need to contact customer service for years!
By Robert R.
Response from 8x8· Oct 24, 2025
Hi Robert, Thank you for sharing your long-term experience with 8x8! We're delighted to hear that our services have consistently met your needs with reliable connectivity and affordable pricing. It's great to know that the administrative tools have been user-friendly and effective. Your feedback is invaluable, and we’re committed to maintaining the high standards you appreciate.
In general, 8x8 does a great job of providing the services expected. The reason I did not give it five stars is because, despite several feedback messages, 8x8 has still not added an alpha search in call recordings.
By Norm S.
Response from 8x8· Oct 24, 2025
Dear Customer, Thank you for your feedback! We're glad to hear that 8x8 meets your expectations in general. We apologize for the inconvenience regarding the lack of alpha search in call recordings. Your feedback is valuable, and we are continuously working on improving our services.
I like that appears on my desk top and that i'm able to listen to voicemail if I get to busy or I can just text back to that person right away.
By Dr. A.
Response from 8x8· Oct 24, 2025
Dear Customer, Thank you for sharing your feedback! We're glad to know that the desktop feature allows you to easily manage voicemails and facilitates quick texting. Your convenience and satisfaction are important to us, and we're committed to providing efficient and user-friendly communication tools.
Great phone service. Haven't had any issues over the past few years we have used the service.
By Rachael F.
Response from 8x8· Oct 24, 2025
Hi Rachael, Thank you for your feedback! We're delighted to hear that you've had a trouble-free experience with our phone service over the years. Your satisfaction and continued trust mean a lot to us, and we're dedicated to maintaining this standard of excellence for you. If there’s anything else you need, just let us know!
I have only had to communicate with 8x8 a few times, but each time, they have been helpful and understanding, and work diligently to solve my problem. The representatives I have spoken with are extremely courteous and knowledgeable.
By Deb W.
Response from 8x8· Oct 24, 2025
Hi Deb, Thank you for sharing your experience! We're pleased to hear that our team has been helpful, understanding, and dedicated to resolving your issues. It's great to know that you find our representatives courteous and knowledgeable. We're here to assist you whenever you need support!
