Saturday, November 7, 2026 · Customer reviews of US businesses
The Fair Hearing score
Poor
376 reviews
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Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Permanent Hair Removal: Noticeable reduction is seen within a couple uses, & full results after less than 12 uses.Works for Everyone: Completely safe on all skin tones & hair colors. Works by removing blonde & dark hair at the root via the pigment, so 5minskin cannot eliminate grey hairs.Once Per Week: Full-body laser hair removal sessions are done in just 5-10 minutes, once per week. Save Money: Never make a hair removal appointment again. No replacements or refills needed.Convenient: Anyone can use the 5minSkin handset safely from head to toe including upper lip, chin, underarms, legs, arms, and bikini area.Fast & Easy: So easy to use you can treat any body part in minutes.Safe & Painless: 5minSkin's clinical grade handset is safe for at-home laser hair removal, giving you lasting smooth results - when treating close to the eyes we recommend using the provided eye protection.
5MinSkin (5minskin.com) has 376 customer reviews on The Fair Hearing, with an average rating of 2.6 out of 5.
Showing 31 reviews with 4 stars · Clear filters
I have only done it couple time on my pits and it seems to be working. The hair is less rak and hard as it used to be
By Danna R.
Response from 5MinSkin· May 6, 2024
Dear Danna, We greatly appreciate your review! Sincerely, 5MinSkin Support
I'm going to be very honest, it's my first time using this type of product. I like the presentation, the quality. I'm just in my first hair removal session, so later I'll give another review with the result.
By Norelys M.
Response from 5MinSkin· May 3, 2024
Dear Norelys, We appreciate your feedback! We are happy to have you as our customer. Sincerely, 5MinSkin Team
Support is responsive and friendly but the product could be of a better quality
By Katherine S.
Response from 5MinSkin· Apr 15, 2024
Dear Katherine, Thanks a lot for taking your time and posting such a great review. We highly value your opinion. Sincerely, 5MinSkin Team
I am having the same problem as everyone else, which is: Can not get in contact with this company. They provide a phone number but recording says "Your call can not be completed at this time, pleasetry again later". Nor was I able to send an email on their website link. It says there is something wrong with my connection, so it can't verify that I am human. I ordered the Photo Facial Lens to go with the 5minskin ipl, but there were no instructions on how to attach it to my device. The photo Facial lens has magnets, but the device does not. I believe I just got scammed. Don't trust a complany that has a phone number that doesn't work or an email link that doesn't work. This is shameful. UPDATE: I was finally able to contact the company through an email address that Trustpilot won't let me include in my update. Once I was able to get in touch with them, they moved very quickly to resolve my return and refund. The person I talked with was very caring and kept in touch with me until the refund was applied. The number and name of the gentleman that helped me was Jay at #323-283-8332. I think the biggest thing for customers is to be able to get in touch with this company. I hope they resolve the 888 telephone number problem and other email problems so customers don't think they are being scammed. As of this update, the 888 number still does not work. I am very grateful in how they handled my problem, and am very satisfied. This is why I changed my rating from 1 star to 4 stars.
By Roberta
Response from 5MinSkin· Mar 18, 2024
Dear Roberta, We have checked your order and can confirm that unfortunately, the lens you purchased is not compatible with the IPL device you have. The lenses are compatible with 2.0 Hair Zapper. We have refunded your order in full and we hope that this resolution meets your expectations. Our agent will try to reach out to you today to provide more details on this matter. Sincerely, 5minskin Team
Very good product. I will buy a new device for mothers day!
By Reditus Consulting G.
Response from 5MinSkin· May 12, 2023
We greatly appreciate your good review!
Nice product. Great price.
By Anonymous
Response from 5MinSkin· May 12, 2023
Hello Vix, Thanks a lot for your review! Sincerely, 5MinSkin Team
Although the product did not work successfully for me the company did reach out and walked me through the return and I was able to receive a 100% refund. At one point I did touch base as I had not heard about the refund and they immediately responded and, indeed, the refund was issured.
By Jo
Response from 5MinSkin· Apr 30, 2023
Hello Jo, Thanks a lot for your good review. Sincerely, 5MinSkin Team
