Sunday, November 8, 2026 · Customer reviews of US businesses
The Fair Hearing score
Poor
376 reviews
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Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Permanent Hair Removal: Noticeable reduction is seen within a couple uses, & full results after less than 12 uses.Works for Everyone: Completely safe on all skin tones & hair colors. Works by removing blonde & dark hair at the root via the pigment, so 5minskin cannot eliminate grey hairs.Once Per Week: Full-body laser hair removal sessions are done in just 5-10 minutes, once per week. Save Money: Never make a hair removal appointment again. No replacements or refills needed.Convenient: Anyone can use the 5minSkin handset safely from head to toe including upper lip, chin, underarms, legs, arms, and bikini area.Fast & Easy: So easy to use you can treat any body part in minutes.Safe & Painless: 5minSkin's clinical grade handset is safe for at-home laser hair removal, giving you lasting smooth results - when treating close to the eyes we recommend using the provided eye protection.
5MinSkin (5minskin.com) has 376 customer reviews on The Fair Hearing, with an average rating of 2.6 out of 5.
Showing 115 reviews with 5 stars · Clear filters
fast and courteous customer service
By Dan C.
Response from 5MinSkin· Jul 4, 2024
Dear Dan, Thanks for sharing your rating and your positive experience with us. We highly value your opinion. Sincerely, 5MinSkin Team
Easy to use and works great, after a couple of uses you start to notice areas with no hair. Defo recommend.
By Deborah S.
Response from 5MinSkin· Jun 17, 2024
Dear Deborah, Thanks a lot for your great review! We appreciate your feedback! Sincerely, 5MinSkin Team
This company is very good, as well as the product, and the customer service. I received my device about 12 weeks ago. I started to use it the next day. Very fast I realized it was not getting warm enough. So I contacted customer service explaining what the problem was. We exchanged emails for about a week or two. We finally came up with a solution that pleased both parties. They told me that I would get a new device by mail. I asked if I had to return the other device, they told me no. When I got the new one, I started to use it right away. It does work really well. I have been using the laser for 12 weeks now and I must say that I am now hair free. I followed the instructions very carefully and that I am very pleased with the results. I don't understand why people are complaining so much. Customer service people were really nice and very helpful. And the laser works. I am a 75 years old woman who won't need to shave anymore!!!!!!
By Francine B.
Response from 5MinSkin· Jun 17, 2024
Dear Francine, Thanks a lot for taking your time and posting such a great review. We are happy to hear that you are satisfied with our product. We are happy to have you as our customer. Sincerely, 5MinSkin Team
Support was great! There was a delay on my part getting the item returned. Support reached out twice with friendly reminders and questions if there was anything needed from them, which was very much appreciated!
By James S.
Response from 5MinSkin· May 28, 2024
Dear James, Thanks for sharing your rating and your positive experience with us. We highly value your opinion. Sincerely, 5MinSkin Team
Excellent customer service. They responded very promptly and made sure to meet my needs. They replaced my 5minskin with a new one as it had stopped working. Thank you!
By Lynne
Response from 5MinSkin· May 28, 2024
Dear Lynne, Thanks for this great review We appreciate your feedback! We are happy to have you as our customer. Sincerely, 5MinSkin Team
The customer service has been responding very promptly. I had a defective device more than once and gotten replacement quickly. I’m happy there’s a convenient option to laser treat at home especially for mama with young kids.
By Nelli T.
Response from 5MinSkin· May 23, 2024
Dear Nelli, We appreciate your feedback! We are happy to have you as our customer. Sincerely, 5MinSkin Team
Support staff was very accommodating and resolved my issue promptly. Thank you
By Trina B.
Response from 5MinSkin· May 20, 2024
Dear Trina, We appreciate your feedback! We are happy to have you as our customer. Sincerely, 5MinSkin Team
The package I got was missing a serum, but the issue got resolved within hours. I am a the very beginning of my skin treatment, but I have a good first impression of the company's customer support
By Sarah H.
Response from 5MinSkin· May 20, 2024
Dear Sarah, Thanks for sharing your rating and your positive experience with us. We highly value your opinion. Sincerely, 5MinSkin Team
