Sunday, November 8, 2026 · Customer reviews of US businesses
The Fair Hearing score
Great
2,347 reviews
1-800 ContactsSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
The largest contact lens retailer in the US. We spend every day trying to make vision care a little less of a pain in the astigmatism with 24/7 customer care, fast & free shipping, and millions of contacts in stock ready to ship!
1-800 Contacts (1800contacts.com) has 2,347 customer reviews on The Fair Hearing, with an average rating of 4.1 out of 5.
2,347 approved reviews, newest moderated first
Contacts rip very easy I have open 5 packs, they were already torn
By Lisa
Response from 1-800 Contacts· Jun 9, 2026
Oh no, we are so sorry to hear about the contact lenses that ripped. That is definitely not the experience we want you to have and we can help! We have a 100% Satisfaction Guarantee, and we can help with replacements for those. Please call, text, chat, or email us and we'll get you taken care of with those replacements!
Rep insisted that she knew my prescription after they sent incorrect lens. I told her to look at my previous order and told her that was the correct script but she insisted she knew more than I did. I sent all of the lens back.
By Valerie
Response from 1-800 Contacts· Jun 9, 2026
We are concerned to hear about the issue with your lens order and the interaction with our representative. We are so sorry for the experience you've had. We would love the opportunity to make this right and ensure you get your correct lenses. Please reach out to us at [email protected] and we can look into this further and get this resolved for you!
Great and fast
By styles
Response from 1-800 Contacts· Jun 9, 2026
Thanks for the kind review! We are so happy to hear that you had a great ordering experience with us and got your lenses fast. That's our goal! Thanks for sharing your experience.
From ordering to getting my order was seamless and time efficient.
By Erica
Response from 1-800 Contacts· Jun 9, 2026
We're so glad your experience was seamless and efficient. Thank you for your feedback!
Quick shipping and easy to reorder!
By Allison H.
Response from 1-800 Contacts· Jun 9, 2026
We're glad to hear that you had such a positive experience!
Ordering is very easy when scanning in your eye Dr.'s prescription. My contacts arrived quickly in 5 days.
By Scott R.
Response from 1-800 Contacts· Jun 9, 2026
We're so happy to hear that ordering was easy and your contacts arrived quickly. Thank you for your positive feedback!
Prescription was filled accurately and quickly. I received my lenses within a day or two. Love their customer service
By Phyllis M.
Response from 1-800 Contacts· Jun 9, 2026
We're so glad your prescription was accurate and delivered quickly! We appreciate your kind words about our customer service. Thank you for your review!
Contacts were in stock, and I had no issues with shipping.
By Scott K.
Response from 1-800 Contacts· Jun 9, 2026
We're happy to hear your contacts were in stock and shipping was smooth. Thank you for your positive feedback!
