Reliable
Essy user experience, great app, fast service and reliable.
By Amy
Saturday, November 7, 2026 · Customer reviews of US businesses
The Fair Hearing score
Great
2,347 reviews
Select a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
The largest contact lens retailer in the US. We spend every day trying to make vision care a little less of a pain in the astigmatism with 24/7 customer care, fast & free shipping, and millions of contacts in stock ready to ship!
1-800 Contacts (1800contacts.com) has 2,347 customer reviews on The Fair Hearing, with an average rating of 4.1 out of 5.
2,347 approved reviews, newest moderated first
Essy user experience, great app, fast service and reliable.
By Amy
I’ve been getting my contacts since the beginning when I was wearing them at 16. This company goes above and beyond to get your contacts to you in a timely manner. I love their customer service and how fast they are when you upload your prescription. The communication when it comes down to the shipping of your order is great they tell you when they left and give you an email update when they leave the facility and when they get delivered.
By joeanamillsdonahue
For me, it's all about the customer service. The people at 1-800 contacts are just the best. They go out of their way to try and save you money. And make sure you feel you got the best deal for value.
By customer
Customer Service is outstanding!
By MJ..
Amazing customer service and you can't beat the prices! The ease of the process was so simple. I called with a question prior to placing my order and then was going to complete everything online but the customer service representative was so helpful and just took care everything for me on the phone in about 5-10 minutes. This was my first time ordering with them and it was a great experience!
By Holly
My prescription is perfect, it didn’t take long to get them and I was informed regularly about the shipping and when I would get them.
By Christy
Super fast shipping. Excellent customer service. Great place to order my Contacts.
By Ben C. - M.
Easy ordering and Rx verification. Great pricing and quick delivery!
By Michelle O.