Very accurate and fast service
Very accurate and fast service
By Sonia
Response from 1-800 Contacts· Aug 28, 2026
We're so glad to hear that our service was accurate and fast for you. Thank you for sharing your positive feedback!
Saturday, November 7, 2026 · Customer reviews of US businesses
The Fair Hearing score
Great
2,347 reviews
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Honesty, pricing, process and quality scores appear once 5 customers have rated them.
The largest contact lens retailer in the US. We spend every day trying to make vision care a little less of a pain in the astigmatism with 24/7 customer care, fast & free shipping, and millions of contacts in stock ready to ship!
1-800 Contacts (1800contacts.com) has 2,347 customer reviews on The Fair Hearing, with an average rating of 4.1 out of 5.
2,347 approved reviews, newest moderated first
Very accurate and fast service
By Sonia
Response from 1-800 Contacts· Aug 28, 2026
We're so glad to hear that our service was accurate and fast for you. Thank you for sharing your positive feedback!
I was able to text with a customer service rep, and she took care of everything. This was a seamless process.
By Dianna
Response from 1-800 Contacts· Aug 28, 2026
We're so pleased to hear that texting with our customer service representative made the process seamless for you. Thank you for sharing your positive experience!
Ordering my new box of contacts was so fast and easy, and delivery was very prompt!
By Gail
Response from 1-800 Contacts· Aug 28, 2026
We are so pleased to hear that ordering your new contacts was a fast and easy experience, and that your delivery was very prompt!
Customer service is always great! Very knowledgeable and courteous. They are also very fast when it comes to sending the contacts. I have been with them for a long time and would not change it!
By Sandra
Response from 1-800 Contacts· Aug 28, 2026
Thank you for your wonderful review! We are so happy to hear that you consistently have a great experience with our knowledgeable and courteous customer service. We appreciate your long-term loyalty and are delighted that you wouldn't change a thing!
Dealt with lively person on phone chat - she was so helpful and knowledgeable- lenses arrived as scheduled. Only suggestion is that lenses should be marked which eye goes with which prescription - would make things much easier!
By mrpiano
Response from 1-800 Contacts· Aug 28, 2026
Thank you for your wonderful feedback! We're so glad to hear our team provided such helpful service and that your lenses arrived on time. That's our aim! Thanks for your suggestion about marking the lenses for each eye; that's a great idea for improving the experience. Thanks for taking a minute to share with us!
I've gotten my contacts from 1-800-contacts for a number of years and have always been very satisfied. On one order I made a mistake and called to see if I could correct this. It was easy and quick!
By Elaine
Response from 1-800 Contacts· Aug 28, 2026
Yay! Thank you for your wonderful review! We're so pleased to hear that you've been a satisfied customer for many years and that we could assist you quickly and easily when you needed to correct an order.
I have used 1800Contacts since I started wearing contacts (Over 30 years). My order was delivered rapidly! My order was exactly as placed and the super speedy arrival couldn’t have come at a better time. I had no interaction with a human in customer service because the computerized ordering was perfect and simple to use.
By customer
Response from 1-800 Contacts· Aug 28, 2026
We're so happy to hear about your long-standing positive experience with us! It's fantastic that your order arrived rapidly and was exactly as you expected. We appreciate you highlighting the ease of our computerized ordering system.
Arrived very quickly! Will be back for more!
By Alec
Response from 1-800 Contacts· Aug 28, 2026
We are so happy to hear that your order arrived quickly! We truly appreciate your kind words and look forward to your next visit. Thank you!!