1-800 ContactsReviews of 1800contacts.com

Two times in a row I have received the wrong order from 800 Contacts. They say they will ship the correct one and once again, send the incorrect script. Save yourself the headache and order from Walmart vision. They are less expensive anyways (I use them for the price match) and you can return them to a local store if wrong order is shipped. Hoping the 3rd time is a charm with this order but not holding my breath.

They claim to beat any price on contacts I've found the price cheaper on two different sites so far and the rebate? You have to purchase for full price just to wait to get 20 back on a gift card how is that helpful?

This company is less than helpful. They first agreed to fill my order, then said they couldn't for no specific stated reasons. They flip flopped on thier decision twice. When I responded to thier email asking them to cancel my order, they blocked me. When I called them to figure out what was wrong and they wanted me to get an online prescription done even though my prescription wasn't expired.I finally asked for a refund, I hope I get it.

The only shop that was able to deliver in one business day. Enough said. Saved my day!

HORRIBLE CUSTOMER SERVICE! Spoke with 3 customer service people and two supervisors. I was CUSSED OUT by one of the supervisors. That closes a 13 year relationship.

I ordered my contacts September 25 multifocal and they told me it’s going to be about six weeks to get here which would be today November 7 and my order got canceled due to payment issues with PayPal yesterday so I re-submitted the order and they are telling me it’s going to take another six weeks to get them that is totally unacceptable. I will not recommend one 800 contacts to anybody nor will I be using them ever again

I placed an order on 11/1 for 2 boxes of contacts with free shipping for $133.98 plus tax. On 11/2 my account reflected a deduction from 1-800 Contacts for $1741.42. It was after hours so I used the online chat to speak with an agent who advised I would be refunded for the error. On 11/4 I discovered an additional withdrawal of $113.98. This time I contacted via phone and was advised by a representative that it was my error, that I had ordered 26 boxes of contacts and would be credited once the items were received by my and returned by to me. I was told the second charge of $113.98, that I did not authorize, was placed by the chat rep with the correct 2 boxes I originally ordered. I searched my emails for original 10/1 order confirmation, nothing. However, there was an email for the second unauthorized order placed on 11/2. I logged in to the website to view my order history which displays 2 boxes @ $66.98 each with a total amount of $1741.42. I have an image showing what was in my cart and what was billed posted on the bbb.org website to confirm this fiasco. Unable to upload on this website.

I recently had an experience with 1-800-CONTACTS that truly went above and beyond any customer service I’ve ever received. I called with a unique, somewhat complicated request, and I had the absolute pleasure of working with Nichelle Green. She was an absolute gem, handling my request with patience, care, and kindness, which in itself was impressive. But what really made this experience exceptional was how she took the time to listen to me during a difficult period. I have been going through a lot with my sick cat, and Nichelle spent 45 minutes on the phone with me—not only resolving my issue but also offering me comfort, encouragement, and hope. Her words were genuinely uplifting and brought a much-needed sense of calm. She even said I’d be in her prayers. It was such a refreshing, heartfelt interaction that I never expected in a customer service call. Nichelle handled my contact issue seamlessly, but her kindness and empathy are what left a lasting impact on me. She truly deserves recognition, and I sincerely hope her supervisors see this. This level of customer service deserves a raise, a promotion—anything that reflects how extraordinary she is at her job. In my 33 years, I can say this was one of the best customer service experiences I’ve ever had. Thank you, 1-800-CONTACTS, for employing people like her who go above and beyond to make a difference. I appreciate you!