1-800 ContactsReviews of 1800contacts.com

Disgusting experience with customer service (chat, twice). They are lying, charging twice, lying some more, and 0 accountability. I spent hours with customer service. They used to be my go to for my contacts, I will be looking elsewhere.

I ended up with a fraudulent charge from 1-800 contacts. Even though I called THREE times to make sure an item in my cart was removed and that an order was not placed, they still shipped me an item I did not want and charged me for for it. Then when I had to call back AGAIN to tell them about the mistake,a supervisor tried to tell me it was because I placed the order through the app after I talked to customer service which was not true! This screwed up my bank account over the weekend and nearly overdrafted my account. Bad experience all the way around and I won't order from them again. I would give them zero stars if I could.

I tried to order 1 year’s worth of 8 boxes (4 boxes per eye) acuvue oasys toric astigmatism contact lenses (6 ct/box). Their price is at $70 per box. After my $150 vision insurance it would cost me $410. That’s highway robbery. I was a customer for over 3 years and 1800 contacts does not honor 20% off and rebates on top of that. I did not go through with ordering from them. What a scam. I went to Costco instead where the same exact contact lenses as stated above are $41 per box and that totaled to $178 after my $150 vision insurance allowance for a year’s worth. On top of that, I am an executive member at Costco. I receive 2% back which would be $3.56 credited at the end of the year. That’s a total price difference of $236 between the two retailers. I am never ordering from 1800 contacts again. The company doesn’t operate any brick and mortar stores anyway. I don’t know what types of overhead costs if any they are charging at these exorbitant prices. Unbelievable!

I will say that the price match is great (their starting prices mean nothing-they totally expect you to find a price somewhere else but order with them) and the customer service is responsive BUT there are almost always damaged contacts and it's sort of a pain to have to deal with that and they use UPS which is terrible. You have to sign but you can't let them know when you'll actually be home to sign so chances are you'll have to be going somewhere else to pick them up. Next time, I'll probably just use the company with the more competitive price and skip all the price match hassle.

These guys are about as helpful as a teenager working at home depot. You can get some good products if you know what your doing and don't need assistance. I've been dealing with them all week and they messed up an order didn't tell me about it and only told me there was an "issue" with my script a week later. A script I got by taking there own exam by the way. Make yourself an appointment at your local eye doctor, and only use this website if you already know what your doing.

They have great customer service. Replaced my torn contact lenses 3-4 times with no questions asked. They're really easy to reach. I prefer to text or live chat with them. I've tried ordering from other websites, but they always have hidden fees. 1800 contacts is definitely the cheapest with the best exchange/return policy.

Tried their aqua soft daily contacts brand and in the first box I tired, one ripped, scratched my cornea and now I have keratitis. I have been a contact user for 10 years and have never had an issue with my contacts/eyes.

I'm not sure why all the negative reviews here on Trust Pilot, but I just bought from 1-800-Contacts for the first time after seeing some pretty bad reviews for other sites. From what I could see, for my particular lenses (Biofinity Toric), the best deal (from the least sketchy company) was here. I only wanted to purchase one box, and was able to get what I needed without any crazy fees. The package came several days earlier than expected, and so far my contacts fit great! They even gave me a 30% off coupon for purchasing glasses in the future if I want to. I will likely buy from them again.