Sunday, November 8, 2026 · Customer reviews of US businesses
The Fair Hearing score
Great
2,347 reviews
1-800 ContactsSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
The largest contact lens retailer in the US. We spend every day trying to make vision care a little less of a pain in the astigmatism with 24/7 customer care, fast & free shipping, and millions of contacts in stock ready to ship!
1-800 Contacts (1800contacts.com) has 2,347 customer reviews on The Fair Hearing, with an average rating of 4.1 out of 5.
2,347 approved reviews, newest moderated first
Awesome service
By Rebecca
Response from 1-800 Contacts· Dec 20, 2025
Thank you for this great review! We are so happy to hear that you had such a great experience with our representatives. We love what we do, and we appreciate your support!
The service is great! Delivery is quick and I like getting the monthly reminders for reordering. It keeps me from forgetting to order and running out of contacts.
By Michael
Response from 1-800 Contacts· Dec 20, 2025
Thank you for sharing this great review. We are thrilled to hear that it's been a great experience ordering with us. That's our aim, for simple and exceptional! We appreciate your support!
My experience is made great by how quickly responses are handles as well as shipping and any RX needs.
By MA
Response from 1-800 Contacts· Dec 20, 2025
We love hearing that everything went so smoothly! Thank you for sharing and your continued loyalty to our business.
I found it easy to order on-line. Had the option to upload my prescription but I chose to have them contact my doctor. I still had my contacts delivered and in my hand by the time I needed them. Reordering is also very easy. 1-800-Contacts sends me reminders that are helpful, maybe even too frequent, but it helps me to not forget to stay on top the need to reorder.
By KEITH F.
Response from 1-800 Contacts· Dec 20, 2025
Thank you for sharing this awesome review. We are thrilled to hear that you've had such great experiences with ordering, even if we do get carried away with those reminders. ;) Please know you can always change the frequency of those reminders with us as well, if you ever need to. We appreciate your loyalty to our company and look forward to serving you again!
I spoke with a representative and they are always knowledgeable and helpful with all my questions. I received emails from the company and learned I had sent the wrong prescription which helped me get the prescription corrected.
By DONALD
Response from 1-800 Contacts· Dec 20, 2025
Thank you so much for sharing this great review! We are so happy that you've had a great experience and look forward to many more! Thank you!
1800-Contacts has great inventory and even better customer service. They were quite helpful in getting a variation on my prescription for an over seas trip. However I do think they are a lot over the top with their reminders to order again.
By charles
Response from 1-800 Contacts· Dec 20, 2025
Thank you so much for the kind review. It's great to hear that you've had good experiences with ordering from us. Exceptional Customer Service is what we strive for. Thanks for sharing the tip on the frequent reminders. If you ever need to change the frequency of those reminders in the future, just let us know and we'll be glad to help! Thanks again and we appreciate your support!
The 1-800-CONTACTS representatives are always helpful and pleasant over the phone. They go out of their way to make you feel as a valued customer! The service is impressive and contact orders are always received on time as promised.
By Dawn
Response from 1-800 Contacts· Dec 20, 2025
Thank you for the kind review! This is exactly what we strive for, exceptional customer service and speedy delivery. We are so pleased that everything has gone smoothly with each of your orders.
Great Customer Service 1800 Contacts has excellent customer service. Thank you
By Brent
Response from 1-800 Contacts· Dec 20, 2025
Thank you for this great review! We are so happy to hear that you had such a great experience. We appreciate your support!
