Sunday, November 8, 2026 · Customer reviews of US businesses
The Fair Hearing score
Great
2,347 reviews
1-800 ContactsSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
The largest contact lens retailer in the US. We spend every day trying to make vision care a little less of a pain in the astigmatism with 24/7 customer care, fast & free shipping, and millions of contacts in stock ready to ship!
1-800 Contacts (1800contacts.com) has 2,347 customer reviews on The Fair Hearing, with an average rating of 4.1 out of 5.
2,347 approved reviews, newest moderated first
I love their service. Their customer service is very good. I was able to return a pair of contacts I did not like. Which was great.
By Vanesha
Response from 1-800 Contacts· Mar 10, 2026
We're happy to hear that our customer service met your needs! We're glad you were able to return the contacts, and we appreciate your positive feedback. Thank you!
For the most part the product is decent although sometimes I received a few ripped contacts in a pack. But the shipping is horrible. Each time I pick overnight or two day shipping in the app after purchasing it always defaults back to 5-7 days shipping so I never receive my contacts when I need them. Very frustrating. I don’t know if it’s a bug on their app or what not.
By Lola
Response from 1-800 Contacts· Mar 10, 2026
We appreciate you bringing this to our attention. We're sorry to hear that you've received some damaged contacts and that our shipping hasn't met your expectations. We'll investigate the shipping issue, as that should not be happening. Please email us at [email protected] about your torn lenses, so we can get those replaced for you! That is part of our awesome 100% Satisfaction Guarantee!
Excellent customer service and efficiency!!
By Karen
Response from 1-800 Contacts· Mar 10, 2026
We appreciate you taking the time to share your positive experience. We are glad our customer service was efficient for you! Thank you!
While their prices are pretty reasonable, their product quality is not. I have ordered contacts from them twice and both times I have had nothing but trouble with the contacts. The first time I actually had to order new contacts from another vendor. I'm not very impressed at this point in time.
By Jeffery T.
Response from 1-800 Contacts· Mar 10, 2026
We are so sorry to hear you've had trouble with the contacts you ordered. That is so frustrating! Lenses come directly from the manufacturer and when there is an issue with the contacts, we have a 100% Satisfaction Guarantee, to make it right! Please reach out to us at [email protected] and we would love to help replace those lenses.
Fast shipping 🚢 correct 👌 order!! Thanks DTM
By Dantheman J.
Response from 1-800 Contacts· Feb 26, 2026
Thank you for taking time to share your review with us. We are so glad to hear all went well with your order! Thank you so much!
Incorrect contacts were sent. Customer service refused to refund until I send back the box. Insisted the med add is not a thing instead of saying you don‘t carry them. Sent low add even though prescription said medium.
By customer
Response from 1-800 Contacts· Feb 26, 2026
We are so sorry to hear about your experience. That is so frustrating! We would love to look into this for you and get this resolved. Please email us at [email protected] and we will get everything resolved for you.
Fast and easy reorder and service!
By Aaron
Response from 1-800 Contacts· Feb 26, 2026
That is wonderful to hear and thank you for sharing your experience! We look forward to doing business with you again in the future!
1-800 Contacts has the best customer service I have dealt with. I especially appreciate that I have never had to be on hold when I have called or wait for someone to help me. That is rare and their reps are always pleasant and helpful! Their products are reliable, and their delivery is prompt. My contacts always arrive quickly and I love their free shipping. I won’t use another company to buy my contacts.
By LaDonna
Response from 1-800 Contacts· Feb 26, 2026
Thank you for the great review! We are pleased to hear that everything has gone fast and smoothly when ordering from us. Thank you for your continued support.
