1-800 ContactsReviews of 1800contacts.com

The ease of using their website was surprising and refreshing!

I placed my order for a year's supply of contact lenses and received the delivery in 3 days. The pricing included a total discount of $150 and free shipping, and was significantly less than purchasing from my optometrist. Overall, great service.

Great customer service. Had to exchange a pair of contacts because I didn’t like the fit (not caused by vendor). New pair's sent quickly and approved a return and refund for the pairs I didn’t want. Highly recommend this seller.

SINCE I HAD A CURRENT PRESCRIPTION, ORDERING WAS QUICK AND EASY. I ORDERED ON A SATURDAY, PRESCRIPTION WAS CONFIRMED SUNDAY, AND I RECEIVED THEM WITHIN TWO DAYS.

the delivery was very fast , and the price was great. The customer service made the whole process easy.

Absolutely ridiculous!......renewed my lens perscription and place another order a few months later. Well I get a random weird number calling and asking for my card number over the phone because I paid my GPay. The order had to be canceled and placed again due to a system error where my perscription was not linked to the current order. Very poor customer service! I hear dogs barking on calls and this issue should have been escalated & something should have been provided as an accommodation. Disgusted and will never place another order! Major inconvenience! No escalation & No discount. Absolutely nothing for an issue that was not my fault! "Oh but we deleted the charge!".... meaning wait a week until I get money back. If you write back ro this NO I'M NOT REACHING OUT! ALREADY DID THAT & YOU HAD A CHANCE TO MAKE IT RIGHT!

Having the convenience of uploading my prescription and order my contacts with ease and having them delivered, saves my time and multiple trips. Contacting customer service was superb and staff were courteous with all my question being addressed.

If there were less than a star, I’d use it. There’s a complete lack of coordination between the chat, phone, and email customer service. I negotiated a discount for reordering the same contact lenses I had ordered before. After I spent 30 minutes placing the order through the website and the chat person told me all was fine, I got an email saying they couldn’t find my prescription. The email told me the order would be in the system for 72 hours until I uploaded a prescription. I entered the chat, explained I needed more time, and the chat person told me this wasn’t possible and that she couldn’t do anything about it. Then I called, and the phone person CAN do something about it, so she placed a hold for another week. Then I got an email saying “we canceled your order as you requested.” What?? I will definitely not be using this company any time soon. They are a disaster.