Sunday, November 8, 2026 · Customer reviews of US businesses
The Fair Hearing score
Great
2,347 reviews
1-800 ContactsSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
The largest contact lens retailer in the US. We spend every day trying to make vision care a little less of a pain in the astigmatism with 24/7 customer care, fast & free shipping, and millions of contacts in stock ready to ship!
1-800 Contacts (1800contacts.com) has 2,347 customer reviews on The Fair Hearing, with an average rating of 4.1 out of 5.
2,347 approved reviews, newest moderated first
Very convenient to order my contacts from 1-800-contacts. They accepted my insurance as well
By Kashif
Response from 1-800 Contacts· Apr 27, 2026
We're happy to hear that ordering your contacts was convenient, and we appreciate you mentioning that we accepted your insurance. Thanks for the positive feedback!
NO PROBLEMS!!! Great SERVICE!!!
By SuzanneCode
Response from 1-800 Contacts· Apr 27, 2026
We're happy to hear that you had a great experience with our service. Thank you for your positive feedback; we appreciate it.
Really fast, professional service as expected. That was very good. Excited my contacts came so fast! Then I open them to find they sent me the contacts for my left eye, that I never wear rather than the right I which I had ordered. I immediately called them. Seems that when my optometrist's office was contacted, they switched the prescription verbally. Long story short, I made that phone call after 6:00 p.m. They fixed the order and resent the correct contacts and I had them the very next day! EXCELLENT SERVICE! GREAT PRICE! Will definitely keep using them!!
By BRIGITTE F.
Response from 1-800 Contacts· Apr 27, 2026
This is an amazing, review! Thank you so much! We're glad you received fast, professional service and your contacts quickly. We apologize for the initial prescription error and any inconvenience caused. We appreciate you bringing this to our attention. We're happy we could resolve it quickly and provide excellent service. Thank you for your feedback!
I received my order very quickly and it was accurate.
By Shannon
Response from 1-800 Contacts· Apr 27, 2026
We are so happy to learn that your order arrived very quickly and accurately! Thanks for your order and for letting us know!
Easy and quick delivery
By Daniel
Response from 1-800 Contacts· Apr 27, 2026
We're happy you received your delivery quickly and easily. Thank you for your feedback; we appreciate it.
Very easy order and my prescription was verified quickly. I received my order in just a few days.
By Gina
Response from 1-800 Contacts· Apr 27, 2026
We are so glad your order was easy and your prescription was verified quickly! We appreciate you sharing that you received your order fast.
I was floored that the prices on 1-800-contacts for the exact same boxes were like $70-90 cheaper than my eye doctor's office- both using the same insurance benefits. That does include a 10% discount and maybe a $20 off new customer coupon, but still that's less than the doc. I've been ordering through the doc my whole life bc of the convenience, but I've been converted! After this experience, my doc office pricing seems really sketchy how they offered me "their best discount" (seems like they always have one available) and couldn't print off a quote for me. -Real human and real Customer :)
By Elizabeth
Response from 1-800 Contacts· Apr 27, 2026
We appreciate you sharing your experience. We're happy to hear that you found significant savings and made the switch to us. It's great to know you were satisfied with your purchase! Thank you for your support!
Expert and professional US based customer service. Ease of placing an order. Additionally, free shipping and contacts are always in stock and ready to ship. Thank you!
By Bill J.
Response from 1-800 Contacts· Apr 27, 2026
We're happy to hear that you had a positive experience with our expert US-based customer service and easy ordering process. We appreciate your feedback regarding our free shipping and in-stock contacts!
