Sunday, November 8, 2026 · Customer reviews of US businesses
The Fair Hearing score
Great
2,347 reviews
1-800 ContactsSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
The largest contact lens retailer in the US. We spend every day trying to make vision care a little less of a pain in the astigmatism with 24/7 customer care, fast & free shipping, and millions of contacts in stock ready to ship!
1-800 Contacts (1800contacts.com) has 2,347 customer reviews on The Fair Hearing, with an average rating of 4.1 out of 5.
2,347 approved reviews, newest moderated first
They sned me a wrong brand
By angelica R.
Response from 1-800 Contacts· May 4, 2026
Oh no, we are so sorry to hear you received the incorrect lenses. We know that is frustrating and an inconvenience and we can absolutely make this right. Please reach out to us directly and we'll get the correct lenses on their way to you right away!
A human answers the phone and they answer right away! And they are super quick , helpful and knowledgeable !
By Derenda
Response from 1-800 Contacts· May 4, 2026
Yay, thank you for this great review! We're happy to hear that you had such a positive experience! It's great to know our team was quick, helpful, and knowledgeable. We appreciate you sharing your experience.
Fast shipment! With prescription kept on file, ordering is just a few clicks. You will also get reminder emails when prescription is about to expire or close to needing some new contacts. I have even had them call to check in!
By SUZANNE
Response from 1-800 Contacts· May 4, 2026
We're happy to hear that ordering is easy and quick for you! We appreciate that you find our prescription reminders and check-in calls helpful. Thank you for your positive feedback.
Service representatives are excellent. Hassle free and easy to order.
By Judi W.
Response from 1-800 Contacts· May 4, 2026
We're happy to learn that our service representatives provided excellent support and that you found it hassle-free and easy to order.
Accurate order and received promptly. Today is first day using the contacts and can see well.
By Javier
Response from 1-800 Contacts· May 4, 2026
Yay! We're happy to hear that your order was accurate and prompt. We're glad you're seeing well with your new contacts. Thank you for your positive feedback!
Quick and affordable
By Jeremy K.
Response from 1-800 Contacts· May 4, 2026
Thanks for the great review! We're glad to hear that everything went smoothly with your order. Thank you for taking time to share your experience.
Suzanne from your customer service was extremely helpful.
By Rowena
Response from 1-800 Contacts· May 4, 2026
We are happy to hear that our customer service was helpful. We appreciate you taking the time to share your positive experience with us! We'll make sure to give Suzanne a little shout out. :) Thank you!
I have ordered from 1-800 several times and my order is always correct and it arrives when expected. I will continue to use 1-800 for all my contact lens needs. Excellent service.
By Brenda
Response from 1-800 Contacts· May 4, 2026
We appreciate you taking the time to share your positive experience. It's great to hear that your orders have been accurate and timely. We value your continued business!
