Thursday, November 5, 2026 · Customer reviews of US businesses
The Fair Hearing score
Average
43 reviews
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Honesty, pricing, process and quality scores appear once 5 customers have rated them.
123stitch is listed under Hobbies.
123stitch (123stitch.com) has 43 customer reviews on The Fair Hearing, with an average rating of 3.8 out of 5.
43 approved reviews, newest moderated first
Fastest order fulfillment even with very reasonable shipping cost. HUGE selection of stamps and dies, and some of the best prices. Lots of other papercrafting (and cross-stitch/sewing) products, too.
By Linda C.
Great collection of patterns and supplies Also fast shipping .Items purchased are carefully packaged and arrive safely. Helpful customer service. Always available to bring quality service to their customers.
By Nancy S.
123stitch is a real boon for stitchers in the UK. The range of products is brilliant; postage charges are so cheap and the tracking service is excellent. What really impressed me though was that when I wanted to cancel an order shortly after I had placed it, they immediatle cancelled it with no fuss. This is my first port of call for embroidery supplies in the USA. I can thoroughly recommend them.
By Caroline A.
Shipping is amazing to the UK. Without 123 Stitch it would be so limiting. Orders arrive within a couple of weeks. You can see where they are with tracking. I contact them for requests and they sort it 100%.
By Jason W.
I've been a great customer in the past. It's usually the first shop I go to since they offer a lot of sales. In January of 2021, I needed to get the Monthly Pine Mountain Pillow kits. The store had the December on sale. When I ordered them, the December one was on sale. I am positive on this. When I got them back, I didnt get the sale price and was told that they don't discount those. That left a bitter taste in my mouth. Unless I have a gift certificate to use or desperate for a pattern, im not ordering from them again. (I was not able to date the purchase since it doesn't go back to 2021)
By Judith K.
Company refuses to ship to South Africa and fail to give a reasonable explanation
By Lilian G.
Great service! They are always helpful. Their shipping rate is exceptional and always receive my order quickly and in in great shape. Can't find anything negative to say about this company!!!
By Linda B.
Ordering on line with this shop is amazing. Their selection is great and has carried everything that I was looking for and needed. All my orders were processed promptly, shipped and recieved within 5 days, coming from TX to SC The orders were packed neatly. My only problem is everytime I looked in the store, I have to buy something.
By Kathy D N.
