123stitchReviews of 123stitch.com

I’m very happy with my order & the speed with which it arrived. I ordered 32 skeins of embroidery floss from their huge collection. The ease of selecting floss was wonderful, you can enter all the numbers you’re interested in and they all pop up together. Highly recommend!

Outstanding customer service and prompt shipping. I have used 123 for years and decided to write a review after the outstanding customer service. I placed an order with the wrong quantity. They adjusted it with no issue. My items arrived and had manufacturer defects. I alerted 123 as a courtesy and let them know I reached out directly to Wilchelt. 123 refundsed the price of the 3 kits!! In a prior order last year, my husband ordered items for my birthday. There were items I already had, 123 gladly exchanged the kits for me. In addition they have flat rate shipping that is economical.

Never received the order I placed. Very poor communication. Worst I've ever dealt with. I only received a mass email message when weather was going to cause delays on all orders from this place. Well, almost an month after I had placed my order, I had received no more emails, and no order! While I understand the delay of a few days due to weather, (yes, I was affected by that big ice/snow storm as well, and I know how quickly main roads and shipping companies were back up and running) this delay was RIDICULOUS. I finally contacted the company, who then informed me that they only had three spools of the thread color I ordered instead of the four of that particular color I had ordered. No communication regarding the problem with their supply EVER, and no communication on what I wanted to do with the order until I reached out. What were they thinking??? This is a very normal occurance for these small businesses, and I have always been contacted or refunded for unavailable order, but have always received something!!! It greatly delayed production of items I was working on. Horrible, horrible communication. Although the prices were good and customer service, once I reached out and contacted THEM, was prompt in responding, I will never use this company again. Too many other responsible small businesses who value their customers' time and needs. They would be wise to either just become a local company who doesn't deal with shipping, or really take a hard look at how they can improve actually shipping orders, dealing with orders that cannot be fulfilled, and communicating with their customers! Addition to initial review: I would NOT trust their website reviews. They obviously don't post poor reviews, which is VERY misleading. The first hit on Google for reviews of the company is their website claiming that they have 19,286 five star reviews. Couldn't find anywhere on their website to leave a review, and that is part of the reason I came to Trustpilot to warn future potential customers of their poor communication and fulfillment practices. They are definitely not a five star company in my opinion, and apparently other people's opinion based on Trustpilot reviews. Thank you Trustpilot for being a source to get accurate information out!

Absolutely disgraceful customer service. The last three orders i made were a mess, with very little communication, two of which they had to resend/replace, the last of which they had sent the wrong item, even after they messed up numerous orders i was pleasant about it and politely contacted them and told them they could either refund or replace the item understanding the shipping cost to the uk would be a waste to them for one item , they responded by asking me to send photographic proof. I have spent thousands of pounds with them over the last year, and always been respectful and understanding when theres been issues but this was a step to far and i told them i was disgusted to be asked for proof when they have continually made mistakes. I will be taking my business elsewhere, im so disgusted by them and not a single apology only a fake excuse after i called them out on it. The only other criticism i have is they list many fabrics that they never have in stock and even when you sign up for notification for stock arrivals, you may get an email but its still out of stock, its pretty frustrating. Although competitors have more expensive shipping, you have better choice and you wont be treated so rudely.

I purchased 4 cross stitch charts but one was incorrect. I contacted customer service, gave my order number and explained what had happened. I was told to keep the incorrect chart and was issued a refund. Love 123 stitch. Will definitely be using them for my cross stitch supplies and patterns.

This place is really great. I decided to try them because I don’t want to support Amazon any more. I purchased a book, thread and fabric. Everything arrived exactly when order tracking said it would, carefully and perfectly packed. Shipping was $3.49 which is very reasonable. I will shop here again. It’s a small business, so you might not receive your purchases as quickly as Amazon, but the quality and care are worth it.

The sheer lack of communication about delays is astounding. You would think you would at least be informed as to why an order has been sitting for a week "ready to ship"....no response from customer service. Edit: The day after I wrote this, I got a response from CS saying that they have been having delays from n influx of orders, and my order would ship today. This is understandable, but maybe put some sort of notice on the site, so that people can go elsewhere when they need something within a short time frame.

This used to be a great shop. Customer service was awesome but an order i made a month ago has not had a tracking update for 3 weeks and ive been told to wait since it was the holidays. Two weeks have passed and there hasn't been any change in status or a response