10 Second RacingReviews of 10secondracing.com

Response from 10 Second Racing· Apr 27, 2023

Hello Ed, We are happy to hear that you enjoyed your experience with 10 Second Racing. We have an industry leading technical support team, Ray is an essential member of this group. We are humbled and excited to be apart of your Camaro ZL1 build. Looking forward to your next performance upgrade with us! - Dan, Service Manager, 10 Second Racing 🏁

Response from 10 Second Racing· Apr 9, 2023

Hello Angel, We are happy to hear that you enjoyed your experience with 10 Second Racing. BWoody Performance was a top tier choice for your Hellcat suspension system. We are happy to be apart of your build and look forward to working together in the future! - Dan, Service Manager, 10 Second Racing 🏁

Response from 10 Second Racing· Apr 9, 2023

Hello David, We are happy to hear that you enjoyed your experience with 10 Second Racing. We have an industry leading support team and do our best to do right by our fellow racers, even when our manufacturing partners do not reciprocate this energy. We are excited to be apart of your build and look forward to working together in the future! - Dan, Service Manager, 10 Second Racing 🏁

Response from 10 Second Racing· Apr 9, 2023

Hello Oscar, We are happy to hear you enjoyed your experience with 10 Second Racing. We do our best to ensure racers are updated on orders and feel welcome to contact our team otherwise. We look forward to building your 10 second car together! - Dan, Service Manager, 10 Second Racing 🏁

Response from 10 Second Racing· Apr 9, 2023

Hello Jason, We are sorry to hear that your experience was less than optimal. I personally reviewed your order #1961 to understand what happened. I found quite an extensive email chain between our Order Updates team and yourself regarding the order status. To summarize in short what I believe happened, customs intially refused to progress the package due to an invalid Harmonized Code (HS) provided by UPS international. UPS then redirected the package back to a forwarding facility. Our team successfully routed the package back to you about a week later and provided the correct harmonized product code to customs as opposed to relying on UPS. The package was accepted and progressed to your listed address where it was delivered. I believe your order was updated with a legacy tracking number from UPS, however the number was changed after the package was routed from the forwarding facility. If you haven't received that tracking link already, it may be accessed via the following UPS link: https://www.ups.com/track?track=yes&trackNums=1Z34F1F76729677066&requester=ST/trackdetails To your frustration of reaching our team via email/phone, I reviewed our inbox history at [email protected] as well as [email protected]. I could not identify a conversation thread where we did not follow up with you a status update or response. As for phone calls, we unfortunately do not accept inbound calls from international area codes. This fortunately may change in the near future, however is not possible currently. We pride ourselves on exceptional customer service and take full responsibility if you were shown anything short. At 10 Second Racing you are not just a transaction, you are family. It looks like there may have been some miscommunication and we hope you give us the chance to make things right. Please email us at [email protected] at your earliest convenience to discuss how we can make this up to you. In addition, please confirm your current address via email to [email protected] for complimentary merchandise and a $100 gift card. - Dan, Service Manager, 10 Second Racing 🏁

Response from 10 Second Racing· Apr 8, 2023

Hello Kevin, We are sorry to hear that your experience was less than optimal. I personally reviewed your order #2057 to understand what happened. You ordered a Corsa® (16-23) Camaro SS/ZL1 Xtreme Plus™ 304SS 3" Cat-Back Exhaust System without NPP. This product was in stock and ready to ship and still is as of 04/08/23. About an hour after your order was placed on 12/30/23, your order was updated with a shipping label via UPS. The UPS team informed our logistics team that your listed ship to city, state, zip was not recognized and suggsted an alternative city with the same zipcode instead. Our service team followed up with you about two hours after the order was placed via phone and email to suggest if the new city, zip was acceptable. I confirmed with our phone system log as well as email that you did not answer our attempts to confirm the address update for several days. You called our service team from (360) 391-7805 on 01/04/23, a different phone number than the number listed on your order. I personally listened to the call transcript and was appalled by your behavior. Your sexist and racial epithets toward a staff member were uncalled for and disturbing to say the least. After reviewing your interaction history with our service team, I believe we made every effort to give you the best service possible. Unfortunately your behavior resulted in a refund initiated by upper management. I regret to inform you, if you have not been made aware of already, that you have been banned from placing new orders on our store permanently. It is a pleasure to serve our racers and it also a privilege to shop with 10 Second Racing. I wish you all the best in building your 10 second car with another retailer in the future. As a side note, I encourage you to contact the NAACP hotline at (410) 580-5777. They have a great team that can support you through the feelings you may have toward individuals of a different race, gender. - Dan, Service Manager, 10 Second Racing 🏁

Response from 10 Second Racing· Apr 8, 2023

Hello Ahmed, We appreciate the positive feedback of your experience with our service team. Looking forward to building your 10 second car together! - Dan, Service Manager, 10 Second Racing 🏁

Response from 10 Second Racing· Apr 8, 2023

Hello Nathan, We appreciate the positive feedback and look forward to your next experience with 10 Second Racing. As a side note, I noticed your order #1901 was quite an extensive wait for the headers. I would personally like to thank you for your patience and understanding of the manufacturing process. If you haven't already received free merchandise as well as a $100 gift card to our store, please feel free to contact me at (888) 257-1077 and ask for 'Dan' - Dan, Service Manager, 10 Second Racing 🏁