zZounds.comReviews of zzounds.com

Purchased a guitar as a gift with a delivery date of 2 days. Nowhere does it state when you are looking at the item that the delivery is just an estimate. I read further in their FAQ where it shows 95% get delivered on time. I am part of the 5% and doubt these numbers are accurate. When I tried to get helpo I was offered $25 and basically sorry nothing I can do. Do yourself a favor and buy locally or at least AMAZON has better custmer service.

Zzounds.com will be lost the customer.. too bad customer service. I can't Cancel order or exchange after I ordered around 10 min ,.... I called and send email But they still shipping and answer me call FedEx if I want to return.

Shipping information is somewhat misleading and ended up with me wasting $61 w/ one of the items coming 2 days later than the expectation set by the site. Ordered on a Thursday and Sat delivery was quoted at around $80ish for the entire order, but had to pay for one separately, since the majority was being purchased on the installment option. Shipping cost went down to $61, so I figured the last item (Fender amp) would be $20-$30, which I'd have been fine with, but for the amp alone it quoted me an even higher shipping price of ~$85, and there's no way I was paying that for what was supposedly a 2 day savings. I wanted to have at least part of the weekend to enjoy the purchase, but the "free shipping" option was listed as Monday delivery. at this point I'd already regretfully paid the $61 for most of the items, but now I'd have to wait a couple of days for the final item. When I ended up looking up the tracking on the amp, instead of Monday (as expected) it shows an anticipated delivery for Wednesday. Two customer service inquiries (1st the morning following the placement of the orders, which was done after hours to try and have the items shipped together, for which I'd be willing to pay the different in the expedited shipping cost (provided it was reasonable), and the 2nd to address the shipping expectations not being met) resulted in me effectively being told "Too bad. Them's the breaks." with no attempt to resolve or do anything to help improve the experience. I feel like I wasted money needlessly, and for the slight savings in price, otherwise, I think I'm better off finding a different retailer for any future purchases, seeing as how I expect better service from a retailer. I've rarely had such intense and immediate buyer's remorse. It's a shame, because I was really excited about the purchase, but now I'll almost certainly chose a different retailer for any further purchases.

Ordered through them in august, its sept 11, still no shipment, called to ask why and "customer service" said i should not expect things to be shipped when they say they will, that i am stupid for even considering that..fedex has lost my shipment, i had to literally be on the phone with 2 companies at the same time just to get things done, and i am still not sure if i got my refund..never again.. zzounds does not give a s#!t about its customers..they basically blamed me for ordering from them...and thats the only thing we agreed on, i was stupid for placing an order with them

I placed an order online by mistake..accidentally ordered the wrong size. i IMMEDIATELY requested a refund..they emailed be back the next morning and said it was too late..the order had been shipped (thats a lie because the payment wasnt even authorized on my paypal and i had no tracking number...all of that came later that afternoon)...they also requested i made no special delivery instructions with fedex (im not allowed to cancel the delivery on the app) DO NOT ORDER FROM ZZSOUNDS I PROMISE YOU WILL BE HAPPIER ELSEWHERE

Spoke with Luis at zZounds Customer Service, I ordered a Technica 120x Turntable when I received it the parts were floating in the box. Some of the parts were missing. After waiting just under two week, after speaking with Louis I was told that I would have to wait 2-3 weeks for a response back from the manufacturer about the missing parts. Louis told me I can return the record player that I had but I would have to wait 2 weeks for a replacement and the record players would not come in until the 23rd and today is the 8th. Or he could send me a return label and when they receive the record player, it would take 7 to 10 business days for me to receive my money back. This is unacceptable, why order from a company that does not take care of their customers. I'm stuck with a record player now that's unusable at this point. I have to purchase a new cartridge in order for the record player to work. I think I will avoid this company from this point on. And I will let my colleagues and everyone else I know about my experience with zZounds. After going through this process, there was no solution to resolve this.

I ordered something three days ago. I never got any information about it, when I called today they said they cancelled my order! I asked why, and if I could get another 1-day shipment. He told me the person had mistyped my email. (They also got my name wrong on the order, "Nason" is not a common name, "Mason" is). He said there's nothing they can do, and told me I should have read the FAQ page. When I asked why my order was cancelled, he made sarcastic remarks, that he "understood some people don't like reading" and once again said I should have read the FAQ page. He also said he has no idea why my order wasn't verified because it's "internal to the system". I asked if he could explain why, and he said the page was rather long so that I should just sit down and read it. I asked where the FAQ page was and he told me to look it up, FAQ and ZZounds. So, they cancelled my order without telling me and then blamed ME for not reading a page I didn't know about since I assumed the order was completed. I told him I didn't understand why they couldn't tell me why my order was cancelled, and he said "For the THIRD time, the information you've been HOUNDING me about is all on this page". So after my order was cancelled for no reason, they did not tell me about it, the customer service rep was very obnoxious about it, blamed me for the mistake, made sarcastic remarks, and offered no solutions. I have placed another order and if my experience isn't good I will never order from ZZounds again.

If this would let me leave no star this would be a no star. The service is bad I haven’t Even receive a a tracking for my items yet and this been since last week I did one day shipping and the item still haven’t left they warehouse