zZounds.comReviews of zzounds.com

This company zzounds got me the guitar I wanted when no one else could!the guitar came brand new mint condition!! Thankyou!!

I've received so many damaged and defective items from them over a period of 4 years, most of the problem caused from improper and very unprofessional packing on their part, but they also had shipped me wrong guitars, damaged guitars and defective bass cabs, and on one occasion even an obviously used and damaged Mesa bass amp head that was purchased as new which I of course returned. Sad to say that for all but a few good ones, most of their phone reps are very rude and unprofessional. I had spent over $11,000 on merchandise over a 4 year period and paid every bit of it off, but was banned from making further purchases just last year because of too many returns. 90% of those returns were either damaged items, defective items or the wrong item sent. Nice way to treat your best customers, punishing them for your mistakes and careless packing or defective merchandise. By the way, American Musical Supply is the same company using the same exact inventory, and they also use the same customer account records. I know this because I am banned from purchasing from them also, even though I've never bought anything from them before. A bit of a shame. July 8, 25. As to your response coming nearly a year later, we as customers have the right not to purchase from a company that sends out used items purchased as new and damaged merchandise mostly due to unprofessional packing.

I tried to buy the Epiphone Starling Dreadnought Acoustic Guitar in Ebony from zZounds for $149. Everything seemed fine I placed the order, got the confirmation, and was told it would arrive in two days. But then, out of nowhere, they cancelled my order without any explanation. No email no call nothing. I had to contact them myself just to find out why, and all they said was it was -flagged?? but wouldn’t tell me what that meant. I was really looking forward to this guitar and now I’m just disappointed. I won’t be ordering from zZounds again.

Scam company. Don't ever buy from them. They cancelled my order and wouldn't help me resolve the issue. Order from Sweetwater!!!!

Scam company you place a order you verify your information then they cancel the order after you give the correct information then the office staff is so stupid they don't know how to help anyone. Never again.

They decided to use my bank account as a personal spending account and not take the charges off my balance. I had to lock my card and I have to get a new card. They stole 200 from me in 2 days and my balance did not go down Not even a penny.

So I have purchased multiple guitars as well as other gear from zzounds. I have made returns to them because of blemished products and because products purchased didn't arrive on time. I have NEVER had an issue and anytime I needed it the customer service has been great. The company itself is 5 star. So why the 3 star review....well the only option is Fedex shipping. Every time my package is 2-3 days later than expected. Boxes damaged, Even left a guitar out on the steps in the rain when the covered porch was 2 steps away. As of writing this review I am waiting on a guitar. It was supposed to be here Monday. It is now Tuesday at 11.00 a.m. and even the tracking shows it will be delivered today between 10-2 but it's still not even in my state. I will seriously debate purchasing from them again solely because of their use of Fedex for shipping. Reading the reviews here tell me others have the same problem. Zzounds...do yourself and your customers a favor and start using UPS because I guarantee you are losing customers because of this. Again Zzounds 5 star...shipping method 0 stars Update: guitar finally showed up 2 days late on March 5th and believe it or not FedEx left the box out in the pouring rain leaning up against the door to the enclosed porch so I couldn't even open the door without tipping the box over to fall down 5 steps. Why not put it on the porch where EVERY other delivery service puts my packages.

They canceled my order without asking me or telling me why. When I called and asked what happened, they said it was because they "could not verify my information" like email address and delivery/billing address. The information I gave them was correct. They gave me no way to get the order reinstated and said they said any new orders would be cancelled for the same reason. Responding to their response, this was not an installment order. It was through PayPal, like they suggest I should have done instead. Making things up instead of actually explaining what went wrong seems on brand for them, sadly. Anyway, I guess they don’t want to take my money, which is fine because I don’t want to give them my money after they treated me like this. Mistakes happen. Refusing to fix them is the problem.